Manage technical performance for a distributed portfolio of commercial solar and energy storage assets. Serve as the primary technical client contact, review service reports, investigate monitoring issues, coordinate field partners, oversee service tickets, support technicians, and collaborate on system retrofits. Own technical aspects of the commercial BESS program, including proposals, scope development, contract review, implementation, SOPs, and QA/QC improvements.
About Omnidian
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA
The Job
As a Technical Operations Manager, you'll play a vital role in ensuring optimal performance for a distributed portfolio of solar PV and energy storage assets. You'll be the primary technical point of contact for assigned clients, working closely with Portfolio Managers and the broader Commercial Operations Team.
We’re looking for commercial technicians and installers who also love working with clients and partners. From asset onboarding to performance management and reporting, you'll directly contribute to delivering exceptional client experiences while supporting operational excellence and innovation in clean energy.
What You'll Do
- Serve as the primary technical point of contact for assigned clients in a portfolio of about 250-350 MW of distributed solar assets
- Review service visit reports before they are presented to clients and participate in weekly client check-in calls to provide on-the-spot technical expertise
- Cultivate strong relationships with clients, field service partners, internal team members, and other asset stakeholders
- Investigate issues using site monitoring platforms, and initiate activities to improve asset performance.
- Create, manage, and oversee tickets for planned and unplanned service activities.
- Coordinate and manage service activities with field service partners.
- Support onsite service technicians during service work and check-out calls.
- Collaborate with external engineering firms for retrofits, repowering, and redesigns.
- Own the technical aspect of our Commercial BESS (Battery Energy Storage System) program, including sales support, pricing proposals, scope development, contract review, and operational implementation
- Contribute to the development and updates of Omnidian’s Standard Operating Procedures (SOPs) and QA/QC program
- Participate in initiatives supporting sales and product development.
At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Technical Expertise and Client Engagement (60%)
Operational Support and Field Coordination (20%)
Battery Storage and Continuous Improvement (20%)
Who You Are
- You thrive at managing multiple priorities and making independent decisions.
- You exercise sound judgment and escalate issues appropriately.
- You are highly organized, process-driven, and detail-oriented.
- You embrace learning new skills and adapting to evolving business needs.
- You excel in high-pressure situations and can de-escalate tensions effectively.
- You communicate clearly and professionally in both written and verbal forms.
Experience You'll Need
- Typically 3+ yrs of hands-on experience as a solar technician, installer, OEM field service engineer, or similar role, with at least 2 of those years in Commercial Solar
- Hands-on experience should include 1000V+ DC systems, 3-phase AC interconnections, and advanced system diagnostics for projects exceeding 500kW
- Typically 4+ years of professional experience in the solar energy industry, or equivalent demonstrated scope, showcasing a history of leadership in account management, asset management, operations and maintenance, or field service coordination.
- Familiarity with energy storage technologies
- Experience with solar monitoring DAS platforms and interpreting system design drawings.
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), G Suite (Gmail, Calendar, Drive, Sheets) and CRM systems (Salesforce, Zendesk, etc)
- Experienced with CRM systems
Experience That’s a Plus
- Deep technical knowledge of commercial battery energy storage systems
- NABCEP certification(s)
- Experience in Salesforce
Grow With Us
- We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
- Internal candidates: Check out our advice on Internal Transfer: Job Application Process
- Here are the roles in this career track:
- Senior Technical Operations Manager
- Manager, Technical Operations
- Sr. Manager, Technical Operations
- We’re a fast-growing Series-C company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.
#LI-REMOTE
Privacy
California-based candidates: To understand more about the data we collect and process as part of your application, please view our California Job Candidate Privacy Policy. https://www.omnidian.com/privacy-policy-ca-candidates/
Diversity and Inclusion
We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.
Similar Jobs
Enterprise Web • Hardware • Internet of Things • Software
Leads complex enterprise sales into pharmaceutical and biotech accounts, managing opportunities from prospecting through close, proof of concept, and expansion. Builds executive and operator relationships, develops account strategies, coordinates channel partners, forecasts pipeline, demonstrates manufacturing and laboratory software, and closes value-based deals with VP- and C-level stakeholders. Requires expertise in life sciences manufacturing or lab solutions, SaaS/PaaS, MEDDPICC, Salesforce, and AI-enabled sales productivity.
Top Skills:
Ai ToolingCloud SolutionsEbrEdhrErpIotLesLimsMesPaasSaaSSalesforce
.png)
Healthtech • Social Impact • Telehealth
Provides compassionate, organized intake support for older adults and their families seeking mental health care. Guides patients through intake, coordinates therapist matching, answers questions, and offers reassurance throughout the process. The role requires empathetic communication, strong attention to detail, comfort with healthcare technology, and the ability to manage multiple patients remotely.
Top Skills:
Crm SystemsEhr PlatformsGoogle WorkspaceHealthieHubspot
Fintech
Leads acquisition, product, segment, and channel marketing teams to drive revenue and client growth. Oversees go-to-market strategy, market analysis, product launches, demand generation, sales enablement, brand management, performance metrics, budgets, and marketing innovation. Builds and mentors teams while partnering with sales, product, and executive stakeholders. The role requires strong financial services marketing experience, data-driven decision-making, marketing technology proficiency, and occasional travel.
Top Skills:
Artificial Intelligence (Ai)Crm SoftwareMarketing Automation ToolsMS Office
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
