As a Technical Operations Engineer, you will provide Tier 3 support, identify bugs, advocate quality assurance, and enhance engineering processes.
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
Your day-to-day:
- Production (Tier 3) support: triaging support requests from internal Customer Service & external partner support, identifying root causes, and identifying and providing workarounds
- Production (Tier 3) on-call rotation
- Bug hunting: providing feedback to developers on issues found in production environments. Reviewing Datadog logging and using tools to identify which team and part of the application is causing the defect
- Quality advocacy: be responsible for speaking for the QA team's vision and strategy
- Document and keep current runbooks
- Build and facilitate building of Knowledge Base articles
- Observe and report with an eye on continuous process improvement across engineering
- Address bugs and production issues with an eye towards 99.999% uptime
- API Testing and monitoring
What you’ll bring to the team:
- 1-3 years experience with testing mobile and web stacks
- 1-2 years experience with Python or Javascript scripting
- Experience with SQL queries for data validation and investigations
- Experience creating/troubleshooting scripts with Python or Javascript
- Experience testing API calls with Postman
- Debugging skills: ability to identify what part of the stack is causing issues with a mobile customer flow, and ability to engage the right people to rally around issues
- Experience with DataDog, NewRelic, Zabbix, Prometheus, Nagios or other monitoring applications
- Broad understanding of testing IOS, Android mobile applications
- Broad understanding with CI/CD tooling and Terraform
Our stance on salaries:
Greenlight provides a competitive compensation package with a market-based approach to pay and will vary depending on your location, experience and skill set. The total compensation package for this position will also include a discretionary performance bonus, equity rewards, medical benefits, 401K match, and more. Greenlight conducts continuous compensation evaluations across departments and geographies to ensure we are keeping our pay current and competitive.
The estimated base pay range for this position in (NY, CA, WA): $90,000- $112,000
The estimated base pay range for this position in (CO): $90,000 - $100,000
Who we are:
It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email [email protected].
Top Skills
Ci/Cd
Datadog
JavaScript
Nagios
Newrelic
Postman
Prometheus
Python
SQL
Terraform
Zabbix
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