Technical Implementation Manager Lead

Job Description
Join our team where you'll play a pivotal role in guiding and supporting the onboarding process.
As the Manager of the Technical Client Consulting team, you will be instrumental in transforming our client onboarding experience by leading a team of experts who provide technical consulting and support to large enterprise clients. This role involves managing a team responsible for understanding client requirements, platform solutioning, and ensuring a seamless transition from initiation to production rollout. You will work closely with senior leadership to align the team's objectives with the broader organizational strategy, fostering a culture of continuous improvement and innovation. The ideal candidate will possess a strong background in people management, technical consulting, and client services.
Job Responsibilities:

• Lead and manage a team of technical consultants, providing strategic guidance and fostering professional development.
• Analyze roles and responsibilities to identify areas for improvement and enhance team capabilities.
• Foster a culture of continuous learning and professional growth within the team.
• Collaboratively manage a rotating portfolio of new and existing CB and CIB Merchant Services clients.
• Act as a subject matter expert, advising clients and the Merchant Services core implementations team on products and processes.
• Ensure adherence to compliance standards and operating procedures.
• Understand requirements and platform solutioning for client implementations.
• Define and approve comprehensive client solutions from connectivity to reporting and reconciliation.
• Develop a communication strategy to keep stakeholders informed during onboarding and production validation.
• Establish key performance indicators (KPIs) to measure the success of client onboarding initiatives, and regularly report progress to senior leadership and stakeholders.
• Lead change management efforts to ensure smooth transitions and minimize resistance.

Required Qualifications, Capabilities and Skills:

• Minimum 10 years of work experience; 5 years of experience with Client Services, Implementations, and/or Operations teams.
• Bachelor's degree in Business Administration, Organizational Development, or a related field.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated experience in leading successful change initiatives and managing complex projects.
• Ability to promote a culture of teamwork and partnership across the organization.
• Ability to adapt to a changing environment and manage through ambiguity.
• Ability to work in a deadline-driven environment.

Preferred Qualifications, Capabilities and Skills:

• Advanced analytics and presentation capability - Ability to tell stories with data; detect meaningful trends and identify appropriate methods of measurement for business use cases.
• Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.
• Understanding of relational database concepts and ability to write SQL.
• Deep data analysis using tools like Toad, Snowflake, and Excel.
• Transaction research using Splunk, OpenSearch, and Olly Search dashboards.
• Extensive knowledge in Merchant Services business verticals, technical platforms, and processes.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.