Technical Illustrator

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Gogo is looking for a skilled and detail-oriented Technical Illustrator to join our dynamic team. This role is at the heart of blending technical knowledge with creativity to produce user-friendly manuals, guides, and online resources using graphics that empower users and enhance their overall maintenance experience with our products and services.

The ideal candidate will have a strong background in creating precise and clear visual representations of complex technical information and will possess excellent technical drawing skills, proficiency in industry-standard illustration software, and a keen eye for detail to maintain consistency in style and accuracy across all illustrations.

Are you a meticulous individual with a passion for engineering level documentation that will make a significant impact on customers?

COME ON BOARD THE GOGO TECHNICAL OPERATIONS TEAM!

How will you make a difference?

• Design and format documents to enhance readability and usability
• Utilize design software (like Adobe Creative Suite, AutoCAD, Solid Works, or similar CAD software) to create and modify graphics
• Create illustrations for user manuals or technical documentation
• Produce technical drawings and schematics 
• Make sure all technical documentation is reviewed and approved by cognizant departments through our CM Agile function
• Ensure consistency and adherence to company standards and guidelines in all illustrations which include Bi-Annual Reviews of technical documentation for accuracy and incorporation of temporary revisions
• Conceptualize engineering drawings and photos to create technical illustrations in a different orientation or viewpoint than the viewpoint shown in the source materials
• Organize and manage a comprehensive documentation repository
• Maintain version control and document management systems as well as edit documentation via a portal interface for hosted materials and interact with vendor for addition, deletion and document control
• Revise and update existing illustrations based on feedback and product changes
• Assist in the development of training materials and resources

Qualifications

• Bachelor's Degree in Graphic Design, Communications, or an Aviation related field
• 3+ years of experience in a documentation role within an engineering environment (aerospace, telecom, electronics, or a similar field preferred)
• 2+years aviation experience (recommended)
• Travel up to 10% of the time (domestically)

Required Skills, Talents & Experience:

• Proven experience as a technical illustrator or similar role with a portfolio of demonstrated work
• Exceptional writing, illustration and editing skills
• Experience with documentation tools such as Adobe FrameMaker, MadCap Flare, or Microsoft Word
• Proficiency in graphic design software such as Adobe Illustrator or InDesign
• Familiarity with Process Mapping and Design Software (Microsoft Visio or Lucid Chart)
• Basic understanding of web development (HTML, CSS, JavaScript)
• Ability to clearly convey information to both technical and non-technical audiences
• Excellent research and analytical skills

Preferred Skills, Talents & Experience

• Strong project management skills
• Experience with iSpec, ATA, or other industry documentation standards
• Familiarity with aerospace industry standards and regulations (ATA, FAA, EASA, etc.)
• Ability to work independently and as part of a team
• Commitment to continuous improvement and learning
• Solid interpersonal and communication skills
• Excellent organizational skills and attention to detail and accuracy
• Familiarity with Content Workflow software (Jira)

Equal Pay Disclosure(s)

Base Pay:

Target Annual Short-Term Incentive:

Eligible for Incentive Stock Program:

Benefits:

Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. We offer an immediate vesting 401k plan, paid time off and volunteer time off. Employees have the option to participate in an Employee Stock Purchase Plan. Visit the Careers page on our website for more information at www.gogoair.com/careers.

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Gogo is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity.

Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.  

The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish).