Global Rabbits Logo

Global Rabbits

Technical Engineer (Amazon Connect and CloudWatch)

Posted 2 Days Ago
Remote
Hiring Remotely in USA
Senior level
Remote
Hiring Remotely in USA
Senior level
The Technical Engineer will design and optimize contact flows using Amazon Connect, develop CloudWatch monitoring solutions, and automate log analysis while collaborating with clients on cloud infrastructure and observability.
The summary above was generated by AI

This is a remote position.

Global Rabbits is a true Nearshore provider, attracting the best talent from LATAM and providing our customers with top tier results while offering a cost effective solution. We partner with our clients by building digital teams that extend their capabilities and allow them to leverage our talented nearshore resources.
​We are looking for a Technical Engineer with strong development and AWS expertise to support our Amazon Connect and AWS monitoring initiatives. The ideal candidate will combine software engineering skills with hands-on experience in cloud infrastructure, observability, and contact center technologies.

Requirements

  • 5+ years of experience in software development or cloud/DevOps engineering.

  • Strong knowledge of Node.js (v18+), Python, JavaScript.

  • Advanced AWS experience, including IAM, VPC, networking basics.

  • Hands-on experience with Amazon Connect (contact flow design, telephony/VoIP, integrations).

  • Proven experience with CloudWatch Logs Insights (queries, dashboards, alarms).

  • Familiarity with incident/problem management, observability, and automation scripting.

  • Experience with Terraform/CloudFormation for monitoring infrastructure.

  • Advanced spoken and written English.

Responsibilities

  • Amazon Connect & Telephony

    • Design, build, and optimize contact flows (IVR, call routing, queue management) using Amazon Connect Flow Designer.

    • Configure telephony/VoIP integrations, including SIP, routing, and call handling.

    • Integrate Amazon Connect with CRMs, ticketing systems, or custom applications via APIs/SDKs.

    • Customize agent dashboards/CCP using JavaScript/React.

  • Cloud Monitoring & Observability

    • Develop and maintain CloudWatch dashboards, metrics, alarms, and X-Ray traces.

    • Write and optimize CloudWatch Logs Insights queries to analyze and troubleshoot logs.

    • Automate log ingestion, analysis, and reporting using Python, Bash, or PowerShell.

    • Implement monitoring infrastructure as code using Terraform or CloudFormation.

    • Troubleshoot and resolve incidents by correlating logs, alarms, and metrics.

  • Analytics & Reporting

    • Build real-time dashboards using Amazon Connect metrics.

    • Export data for BI tools to improve decision-making and performance insights.


This poisition is for LATAM-based applicants.

Similar Jobs

Commerce Logo
Commerce

Manager, Software Engineering

An Hour Ago
Remote
United States
165K-247K Annually
Senior level
165K-247K Annually
Senior level
Artificial Intelligence • Cloud • Consumer Web • eCommerce • Information Technology • Software
Manage a high-performing software engineering team, driving product roadmap and technical direction, while ensuring quality, performance, and innovation.
Top Skills: AngularGoGoogle Cloud PlatformGrpcLampLinuxMySQLPHPPythonRabbitMQRelational Database SystemsRubyTypescriptUnix
Smartling Logo
Smartling

Customer Success Associate

An Hour Ago
Easy Apply
Remote
United States
Easy Apply
65K-75K Annually
Junior
65K-75K Annually
Junior
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Natural Language Processing • Software
The Customer Success Associate manages 90+ commercial accounts, leveraging automation and data to ensure customer health, drive engagement, and handle renewals.
Top Skills: Ai PlatformsCrm SystemsSalesforce
Pfizer Logo
Pfizer

Senior Oncology Account Specialist Prostate Cancer Upper Manhattan

An Hour Ago
Remote or Hybrid
109K-251K Annually
Senior level
109K-251K Annually
Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Senior Oncology Account Specialist promotes Pfizer's oncology products, educates healthcare providers, and drives sales by managing relationships with key accounts and customers.
Top Skills: Advanced Digital Applications

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account