Runway Logo

Runway

Technical Customer Success Manager

Posted 21 Hours Ago
Remote
Hiring Remotely in USA
150K-200K
Mid level
Remote
Hiring Remotely in USA
150K-200K
Mid level
The role involves serving as a technical advisor to customers, building technical solutions, driving customer engagement, and ensuring maximum value from the product.
The summary above was generated by AI

We are a global AI research and technology company focused on building Universal Simulation systems. The research we are doing and the tools we are building are maturing rapidly and are quickly becoming the foundation for how we will all soon approach making anything. From images to videos, scripted media to documentaries, graphic design to architecture, interactive games to social media, new forms of learning and the future of entertainment itself. Everyone will be empowered to make anything. There will no longer be any barriers to entry.

Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you.

About the role

*Open to hiring remote across North America — we also have offices in NYC, San Francisco, and Seattle

We’re looking for a Technical Customer Success visionary to join our fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content.

You will join a growing commercial team focused on unlocking transformative workflows for our customers. You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth. You'll be instrumental in ensuring our customers achieve maximum value from Runway while fostering long-term partnerships.

At Runway, we are building the future in real-time. You will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries.

What you’ll do
  • Serve as the trusted advisor for our enterprise customers and API partners, becoming their go-to expert for navigating the rapidly evolving AI landscape by enabling a collaborative day-to-day experience and providing solutions to their questions
  • Build technical proofs of concept and leverage your knowledge of Runway and APIs to help customers understand how to embed Runway into their workflows
  • Uncover valuable use cases and breakthrough applications by diving deep into customer challenges and thinking creatively about how our technology can solve a wide range of problems
  • Partner with the broader commercial team to design and execute on sophisticated post-sales strategies that drive measurable product adoption, engagement, and revenue expansion across our enterprise portfolio
  • Design and execute innovative customer engagement initiatives: hackathons that spark creativity, community events that build ecosystems, QBRs that demonstrate transformative ROI
  • Create scalable, data-informed engagement strategies that can grow with our rapidly expanding customer base, leveraging analytics to evaluate customer health and identify critical goals to drive customer happiness
  • Champion our customers internally by translating their feedback into actionable product insights that shape our roadmap
  • Master every aspect of the Runway platform to become the definitive expert on our workflows, use cases, and technical implementation
What you’ll need
  • Proven track record in customer success, sales engineering, or account management in high-growth technology companies
  • Hands-on experience working with APIs, understanding of coding concepts, and basic proficiency in at least one scripting language (Python, JavaScript, or similar)
  • Experience building analytics dashboards and deriving insights from customer data; SQL and data visualization expertise strongly preferred
  • Strong project management and organizational skills
  • Outstanding communication skills with the ability to explain complex technical concepts to diverse audiences
  • Bias toward action with the ability to move quickly while maintaining quality
  • Intellectual curiosity and continuous learning mindset
For your application (optional):

During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now!

As part of your application, instead of a cover letter, we ask that you try out the Runway product. Specifically, create a free Runway account and generate one video using our Text/Image to Video feature. The clip should be five seconds long and can be about anything you want! Please share a public link in your application for our team to review.


Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide.

There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range.

Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates.

Salary range: $150,000 - $200,000

Working at Runway

Great things come from great teams. We’d love to hear from you.

We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.

More about Runway

  • Research
  • Our AI Film Festival
  • Runway Studios
  • Our Behaviors and Company Mission
  • Towards a new media ecosystem with world simulators; $300m Series D funding

We're excited to be recognized as a best place to work Crain's | InHerSight | BuiltIn NYC | INC


Top Skills

APIs
Data Visualization
JavaScript
Python
SQL

Similar Jobs

3 Days Ago
Remote
USA
Mid level
Mid level
Big Data
Seeking a Technical Customer Success Manager to manage Medicaid client relationships, oversee project deliverables, and provide data analysis, support, and product training.
Top Skills: FhirHealthcare Data IntegrationsJIRAMS OfficeSQLT-Msis
7 Days Ago
In-Office or Remote
East Cost Cities, NJ, USA
3M-30M
Senior level
3M-30M
Senior level
Information Technology • Security • Software • Cybersecurity
The Customer Success Manager ensures customer satisfaction with Cycode's product, manages relationships with Fortune 500 clients, and drives value through onboarding and advocacy.
Top Skills: BitbucketDevOpsDevsecopsGitGitlabKubernetes
8 Days Ago
Remote or Hybrid
Addison, IL, USA
Senior level
Senior level
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Senior Technical Consultant configures and designs ServiceNow solutions while advising customers on workflows and best practices to achieve business outcomes.
Top Skills: Agile DevelopmentOraclePowerPointSalesforceSAPServicenowTelephonyVisioWord

What you need to know about the Boston Tech Scene

Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.

Key Facts About Boston Tech

  • Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
  • Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
  • Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
  • Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account