Technical Customer Success Lead

Optimum is delivering the world's first high-performance memory infrastructure for any blockchain. Powered by Random Linear Network Coding (RLNC), Optimum scales network speed, robustness and throughput by orders of magnitude, enhancing dApp performance and end-user experience.

Co-founded by Muriel Médard, co-inventor of RLNC, and a team of industry experts, Optimum introduces a breakthrough in Web3 infrastructure. Blockchains—often called world computers—lack a critical component for infinite scalability: a real-time virtual memory.

Our memory infrastructure enables high-speed data propagation, fast access, and secure updates, scaling the world computer. Backers include 1kx, Spartan, Robot Ventures, Triton Capital (fka Kraken Ventures), Finality Capital, SNZ and others.

Learn more at getoptimum.xyz (https://getoptimum.xyz/)

Role Overview: Own end-to-end relationships with enterprise validator partners, serving as their primary technical and commercial point of contact from initial engagement through long-term account growth. Manage a portfolio of high-value accounts (each with 1B+ assets under management) while driving expansion and ensuring successful technical integration. Provide responsive customer support, handle escalations, and ensure measurable success outcomes across the partner lifecycle.

Key Responsibilities:

• Pre-Sales Support: Conduct technical discovery with prospective validator partners, and provide integration guidance as needed

• Onboarding Leadership: Own technical onboarding process, coordinate with BD, developer relations and engineering teams, and ensure smooth integration with client infrastructure

• Account Management: Serve as primary relationship owner for enterprise accounts, conducting regular business reviews and identifying expansion opportunities

• Customer Support & Escalations: Act as the first point of contact for partner issues, provide hands-on troubleshooting, and coordinate resolution with engineering when required

• Technical Advocacy: Translate customer requirements into input for the product team; advocate internally for client needs

• Process Optimization: Develop scalable onboarding processes, customer-facing documentation/knowledge base and customer success playbooks as the business grows

• Success Metrics: Track and report e.g.; validator uptime, customer satisfaction, and time-to-value to measure and improve partner outcomes

Required Background:

• 3-5 years experience in technical customer-facing roles (technical project management, sales engineering, or technical account management)

• Deep understanding of blockchain infrastructure, particularly Ethereum staking/validation

• Experience working with highly technical enterprise / infrastructure customers

• Strong technical communication skills with ability to engage technical teams

• Opportunity to shape and build a community for a cutting-edge tech start-up

• Competitive compensation package, including token incentives

• Remote-first work environment with flexible hours

• Collaborative team culture that values innovation and growth

• Resources to attend industry conferences and events

If you're passionate about Web3 and community building and you thrive in early-stage startup environments where you can make a significant impact, we'd love to hear from you!

We still encourage you to apply! If you're passionate about creating extraordinary community experiences, we'd love to hear from you.