Provide remote technical support for product issues, assist customers with setup, installation, and troubleshooting, maintain detailed records of issues and resolutions, and deliver product guidance and knowledge to customers.
We are seeking a Technical Customer Service Representative to assist customers with technical inquiries and troubleshooting. This role is remote and ideal for individuals with a technical background.
Description:
- Provide support for technical issues related to products or services.
- Assist customers with setup, installation, and troubleshooting.
- Maintain detailed records of technical issues and solutions.
- Offer product knowledge and guidance to customers.
Qualifications:
- High school diploma or equivalent.
- 1+ years of technical support or IT customer service experience.
- Problem-solving skills and technical proficiency.
- Familiarity with troubleshooting and diagnostic tools.
Benefits:
- Paid time off (PTO).
- Health insurance.
- Flexible working hours.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
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