The Technical Change Manager oversees change control processes, assesses risks, coordinates with IT and security teams, and drives change management within Agile frameworks.
Technical Change Manager
Location: Chicago - Remote
JOB SUMMARY
The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.
KEY RESPONSIBILITIES
- Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
- Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
- Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
- Develop user-facing communication and readiness content for technology-driven changes
- Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
- Conduct post-implementation reviews (PIRs) and document lessons learned
- Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
- Identify patterns in failed or rolled-back changes and drive process improvement
QUALIFICATIONS
- Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
- 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
- Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
- Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
- Experience with OCM principles or change readiness activities strongly preferred
- ITIL v4 certification is a great to have
- Strong analytical judgment — you know a high-risk change when you see one
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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