Technical Business Relationship Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Technical Business Relationship Manager will be responsible for the overall management of a value focused portfolio, supporting one or more of our business partners or technology domains.  This role requires a deep understanding of the assigned domain, leading cross-value stream collaboration, ensuring alignment with strategic objectives and facilitating SAFe planning and completion. The role ensures alignment for a quick time to market and high-quality deliverables while actively supporting the evolution of the SAFe model.  Possible portfolio domains include: Customer Experience & Retention, Product, Prospect to Order, Network, Finance, Corporate Services, Data Services, IT Infrastructure, IT Security, IT Application Services.  

Responsibilities:

• Value Stream Portfolio Management: Oversee one or more of the portfolios, ensuring all initiatives align with strategic objectives and drive business value.

• Business Domain Expertise: Develop a thorough understanding of the assigned business domain and the related book of work, identifying opportunities for improvement and innovation.

• Cross-Value Stream Facilitation: Facilitate collaboration for initiatives that span multiple value streams, ensuring cohesive efforts and resource optimization.

• Advocacy and Stakeholder Management: Act as a champion for all parties involved, promoting effective communication and collaboration to expedite project delivery and enhance product quality.

• Roadmap Alignment: Maintain a comprehensive understanding of product and technology roadmaps, ensuring alignment with business goals and effective execution.  Lead direction-setting for one or more of the portfolios, ensuring alignment across business and technical teams. 

• SAFe Model Support: Actively support the evolution and implementation of the SAFe (Scaled Agile Framework) model within the organization, fostering an agile mindset.  Knowledge of SAFe roles & responsibilities required, including working experience in multiple SAFe roles.  Must have a strong understanding of epic and user story creation, as well as how to decompose work for PI and sprint planning.  

• Architectural Partnership: Collaborate closely with architecture teams to develop solutions that meet both business and technical requirements, ensuring execution aligns with the overall plan.

• Relationship Management: Build and manage strong relationships across the value stream, including IT resources, business partners, and stakeholders, ensuring their needs and expectations are met.

• SAFe Delivery Performance: Lead critical SAFe ceremonies and planning sessions to ensure adequate planning, ongoing performance and success across all performance metrics. 

Qualifications:

• Education: Bachelor’s degree in Business Administration, Information Technology, or a related field. Relevant certifications in Agile methodologies (e.g., SAFe) are a plus.

• Experience: Proven experience (typically 7+ years) in a business relationship management or similar role, preferably within a technology-focused environment.  Track record taking ownership from idea through launch, sustainment and enhancement. 

• Domain Knowledge: Strong knowledge in multiple portfolio domains (listed above), as well as experience in portfolio management, technology lifecycle, and project execution.

• Agile Methodology: Demonstrated experience working within Agile frameworks, with a preference for familiarity with SAFe principles.  In addition, knowledge of traditional SDLC lifecycle methodologies is a plus to support our evolution from waterfall to agile.  Jira experience a plus.

• Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

• Analytical Skills: Strong analytical and problem-solving abilities, with a focus on delivering value and improving processes.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.