Technical Business Analyst

Compensation Range:

Position Summary

The Technical Business Analyst partners with business leaders and technical teams to design, analyze, and continuously improve processes that advance organizational goals. This role elicits and translates complex business needs into clear functional requirements and technical specifications, leveraging deep knowledge of enterprise systems to support solution design, validation, and full SDLC delivery, including User Acceptance Testing. The incumbent develops detailed process maps to document current and future-state workflows, identify gaps and inefficiencies, and drive thoughtful, practical solutions aligned to business objectives. Serving as a confident facilitator and trusted liaison, the Technical Business Analyst leads meetings and complex conversations with clarity and professionalism, operating comfortably and credibly with stakeholders at all levels. This role exercises strong independent judgment with limited supervision, proactively identifies and communicates risks and impacts, acts as a subject matter expert, and mentors junior analysts to ensure successful, value-driven outcomes.

Essential Functions:

• Lead and facilitate requirement gathering sessions, workshops, and stakeholder meetings to elicit, clarify, and document business needs.
• Translate business requirements into clear Business Requirements Documents (BRDs), Functional Specifications (FSDs), process documentation, and supporting artifacts for technical teams.
• Develop comprehensive current- and future-state process maps, including business rules, decision points, and cross-functional workflows; identify gaps, risks, and improvement opportunities.
• Partner with business and technical teams to design, evaluate, and validate solutions aligned to operational objectives and system capabilities.
• Serve as the primary liaison between stakeholders and IT throughout the full Software Development Life Cycle (SDLC), ensuring shared understanding and alignment.
• Own assigned initiatives and deliverables through analysis, design, build, testing, implementation, and post-implementation support.
• Develop UAT strategy, prepare test scenarios and cases, coordinate execution with business stakeholders, and ensure traceability to requirements.
• Proactively identify, assess, and communicate risks, impacts, and dependencies, exercising sound independent judgment in support of organizational priorities.
• Act as a subject matter expert for supported systems and processes; provide guidance and mentorship to junior analysts as needed.
• Maintain reliable attendance and perform other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Experience & Technical Competencies:

• Bachelor's degree preferred in business management, leadership, computer science or related field.
• Experience working within a technology-driven organization supporting enterprise systems and cross-functional initiatives.
• Working knowledge of higher education operations and systems (e.g., SIS, CRM, ERP, LMS) and the broader student lifecycle preferred.
• Demonstrated experience documenting business processes, business rules, and cross-functional workflows.
• Proficiency with process mapping and flowcharting tools (e.g., Visio or similar platforms).
• Experience producing structured requirements documentation (e.g., BRDs, FSDs) and supporting initiatives through the full Software Development Life Cycle (SDLC).
• Working knowledge of SDLC processes, including both Waterfall and Agile methodologies.
• Experience working within ticketing and work management systems (e.g., Jira or similar platforms).
• Foundational knowledge of SQL and the ability to create and interpret queries to support analysis and validation activities.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Understanding of organizational structures, governance, and operational dynamics within complex environments.

Competencies/Technical/Functional Skills:

• Ability to facilitate meetings, lead structured conversations, and guide stakeholders toward alignment and shared understanding.
• Strong interpersonal and communication skills with the ability to engage diverse constituencies across all organizational levels.
• Operates confidently and professionally in ambiguous or high-visibility situations; comfortable influencing without formal authority.
• Demonstrates independent judgment, personal accountability, and sound decision-making with limited supervision.
• Ability to build collaborative relationships and foster a cooperative team environment while advancing common goals.
• Strong critical thinking skills; questions assumptions, identifies root causes, and proposes practical, innovative solutions.
• Ability to manage multiple priorities in a fast-paced environment while maintaining focus on measurable outcomes.
• Results-oriented mindset with a commitment to organizational mission, strategic objectives, and continuous improvement.

Location: Remote, USA

Travel: up to 10% travel

#LI-Remote

Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality workforce representative of the populations we serve. National University employs more than 4,500 faculty and staff and serves over 45,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our student population, including adult learners and working professionals.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University.