Technical Alignment Manager

BNMC has been serving the Boston Metro and across the North East since 1991, providing IT Support such as technical helpdesk support, computer support and consulting to small and mid size businesses as well as K-12 schools, higher education and local or state government and non profit organizations. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

The Company's leadership, engineering, sales and service teams consist of experienced technical staff certified by today's leading information technology firms including Microsoft, Dell EMC, HPE Aruba, Citrix, VMware, Lenovo, SonicWALL, Fortinet, Cisco, McAfee, Unitrends, Datto, Kaseya and Symantec as well as several CyberSecurity certificates.

In this role, you will:

• Build and maintain an in-depth technical understanding of client infrastructures, applications, and security frameworks.

• Conduct proactive technology alignment visits (on-site and remote) to assess compliance with best practices and internal standards.

• Identify technical risks and bottlenecks before they become reactive issues, driving proactive resolutions and reducing service ticket volumes.

• Serve as the technical eyes and ears for the vCIO, delivering regular updates and recommendations based on your frontline insights.

• Collaborate with the vCIO to develop and support long-term strategic technology roadmaps that align with business goals.

• Lead standardization efforts by participating in the development and maintenance of a comprehensive standards library.

• Perform in-depth technical assessments and audits, offering actionable insights to enhance reliability, scalability, and performance.

• Provide guidance and support to service teams, ensuring seamless handoffs and operational consistency.

Preferred Skills & Qualifications:

• 3+ years in a technical consulting, network administration, or systems engineering role, preferably in a Managed Services Provider (MSP) environment.

• Strong knowledge of Windows Server, Microsoft 365, Active Directory, firewalls, networking, backups, and endpoint security solutions.

• Excellent client-facing communication and interpersonal skills; ability to translate technical information into business context.

• Passion for documentation, process improvement, and driving operational excellence through standards.

• Familiarity with ITIL principles and strategic IT planning is a plus.

• Ability to manage multiple clients and shifting priorities with a high degree of professionalism.

BNMC (Bredy Network Management LLC), a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. BNMC (Bredy Network Management LLC) recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.