The Technical Account Manager at Zafran guides customers in utilizing the platform, ensuring successful onboarding and fostering relationships to solve technical issues effectively.
As a Technical Account Manager at Zafran, you’ll be the trusted guide helping our customers unlock the full value of our platform. You’ll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy. Think of yourself as the connective tissue between customers and our product, someone who thrives at the intersection of technical problem-solving, proactive communication, and customer advocacy.
You’ll become a go-to expert on how Zafran helps security teams slash noise, surface real risks, and take action—fast.
- 4+ years in a customer-facing role with strong technical exposure
- Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
- A knack for turning complex workflows into simple, actionable plans
- Empathy, curiosity, and a bias for doing right by the customer
- Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
- Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder
Top Skills
JIRA
Notion
Rest Apis
Salesforce
Zendesk
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