The Technical Account Manager serves as a trusted advisor to customers, managing relationships, ensuring client success, and promoting Spreedly's payment technology solutions throughout the customer lifecycle.
About Us:
Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world’s most complete payment services marketplace. Built on Spreedly’s PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.
Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.
Product Offering:
Spreedly provides an open payments platform. The platform’s connectivity provides payments performance. Key products and services include:
Payment Gateway Integration: Connects merchants, platforms, and marketplaces to multiple payment gateways and payment services.
Tokenization: Securely stores and manages payment data with a universal tokenization service.
Transaction Routing: Enables intelligent routing of transactions to optimize success rates and costs.
Payment Vault: A secure storage solution for sensitive payment information.
Fraud Tools Integration: Integrates with various fraud prevention tools to enhance transaction security.
About the Role:
As a Technical Account Manager (TAM) at Spreedly, you are a trusted advisor and the day-to-day technical contact for our customers. You are a highly skilled problem solver with deep expertise in payments, our product, and relationship management. You'll provide guidance, planning, and oversight during the customer lifecycle, from adoption (onboarding and implementation) to post-launch (expansion and renewal). TAMs act as advocates for both customers and Spreedly, serving as a vital feedback channel to our product development teams and always looking for growth opportunities.
Responsibilities
- Communication and Planning: Regularly review clients' business priorities and growth strategies, then build account plans that ensure success in support of those strategies.
- Retention: Protect and grow renewal revenues by ensuring clients derive maximum value from using Spreedly.
- Growth: Track clients' growth projections against current usage and initiate contract upgrades in a timely manner.
- Advocacy & Expertise: Promote Spreedly's capabilities and features to improve quality, increase efficiency, and deliver new value to customers.
- Relationship Management: Build strong relationships, stay current with industry trends, and develop a deep understanding of the customer's business, payments, and technical landscape.
Requirements
- Experience in and technical knowledge of a payments technology environment.
- 3+ years of technical consulting, customer success, or account management experience, with assigned growth targets.
- Experience in and technical knowledge of a payments technology environment.
- Track record of account expansion and growing contract value.
- Experience working and building relationships with technical customers/end users, who are primarily developers, using an API to support commerce businesses.
- Ability to drive value at the executive level and interact comfortably with engineers or developers, working with a wide range of personalities.
- Excellent customer service, negotiation, and closing skills.
- Strong analytical and quantitative capabilities
We Offer Our US-Based Employees:
- Competitive salary + Equity
- Outstanding Medical and Dental benefits, including 100% employer-paid options
- Company-paid Life and Disability insurance
- Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
- Open Paid Time Off policy + 12 weeks of paid leave for new parents
- Matching 401(k) plan (5% up to $5,000 yearly)
- $1,000 annual professional development stipend
- Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
- Access to company-paid professional coaching service
- Visits to HQ in Durham, North Carolina for remote employees
We champion the ethical, creative use of AI—if you’re someone who pairs human judgment with modern AI tools to work smarter and drive bigger impact, you’ll thrive here.
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Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.
Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.
At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.
We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.
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Top Skills
APIs
Payments Technology
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