Who We Are
For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.
Technical Account Manager – Distributor/Broker
The Technical Account Manager – Distributor/Broker will act as the primary Technical Account Manager for CA Fortune to ensure timely and accurate delivery of contracted services, provide expert training on the use of deliverables, and produce strategic analysis and insights where appropriate. This role will be focused on ensuring client satisfaction by fielding client concerns, processing enhancement requests, managing data issues and answering analytic questions. The Technical Account Manager must be able to work on multiple projects concurrently, while effectively collaborating with cross-functional teams. Experience using multiple syndicated data sources and BI Platforms are key to success. This individual will report to the Senior Manager, Technical Account Management.
Job Duties
- Exhibit solid account management skills to identify and prioritize projects/requests efficiently and effectively
- Assist with CA Fortune contract renewal and advise on retention forecasting to Leadership
- Provide Sales support including scoping, pricing and pitching DAAP deals
- Serve as a back-up for team technical implementation processes (Alteryx)
- Demonstrate strong relationship building skills to foster new and existing relationships across the client’s organization
- Work effectively across various internal and external teams by demonstrating clear and concise communication skills
- Maintain a thorough understanding of DAAP/SPINS solutions to effectively direct revenue opportunities
- Manage monthly data and dashboard refresh QC processes
Education and Experience
- BA/BS degree in Business, Marketing, Finance or Administration, related quantitative field of study, or equivalent experience
- 3+ years of experience managing accounts for CPG Manufacturer, Broker, Retailer or Data Provider
- 3+ years of experience developing data insights and visualizations, with the ability to communicate effectively with both technical and non-technical audiences
The SPINS Way
- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
Hiring Range: $75,000- $90,000 /yr
Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#LI-SB1 #LI-Hybrid
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
- We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
The SPINS Way
- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.
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