Technical Account Manager

SearchStax is a leading cloud-native search platform enabling web teams to deliver powerful search in an easy, fast, and cost-effective way. We are on a mission to make powerful search easy for enterprises across the globe. We are self-funded and profitable.

Our products are used by 600+ brand-name customers. The search market is growing fast. We feel we are uniquely positioned to continue to lead the search market for many years to come. 

Our team is composed of smart, driven subject matter experts who love to collaborate and solve problems in new / creative ways. We value the importance of bringing diverse backgrounds and interests to the collaboration process. We prioritize work-life balance and strive to promote an energizing and healthy environment. 

• Ownership

• Lead humbly

• Results focused

• Customer Obsession

• Embrace and drive change

• Innovation and continual Improvement

At SearchStax, our Technical Account Managers (TAMs) play a critical role in driving success for our largest and most strategic customers. Acting as both solution advisor and customer advocate, TAMs partner deeply with clients to align SearchStax’s solutions with their broader business and technical objectives.

This role goes far beyond issue resolution. Our TAMs engage in proactive discovery, build trusted relationships across technical and operational teams, and help customers architect and scale robust search solutions. From guiding best practices to addressing topics like performance, scalability, security, and recovery—TAMs serve as consultative partners, deeply embedded in each customer’s success journey.

As a subject matter expert in SearchStax and the broader enterprise search ecosystem (including Solr), you’ll anticipate needs, identify opportunities, and deliver strategic value. You’ll be equally comfortable diving into technical conversations as you are aligning stakeholders and influencing decisions across an organization.

This is a foundational, high-impact role as we scale. You’ll help shape what technical partnership looks like at SearchStax and have the opportunity to build the TAM function from the ground up. The ideal candidate brings a balance of technical depth, business acumen, and relationship-building skills, along with the curiosity, resilience, and bias for action that define our startup culture.

If you love solving real customer problems, thrive in fast-paced environments, and want to help shape the future of customer success at a growing company - we’d love to meet you.

If this sounds like you, let’s talk!

• Collaborate with Account Executives to develop and execute retention/growth strategies within our existing strategic accounts

• Serve as the technical point of contact for a portfolio of high-value customers

• Build strong relationships with technical leaders and dev/engineering teams

• Lead discovery discussions and develop shared roadmaps aligned to customer's business goals

• Guide best practices on scaling, performance, architecture, recovery, and security

• Proactively engage in customer planning sessions, implementations, and escalations

• Partner cross-functionally with Product, Sales, Support, and Engineering to advocate for customer needs

• Translate complex technical issues into actionable recommendations

• Help shape the TAM role, tools, and processes as a founding team member

• Strategic mindset with the ability to guide long-term technical planning

• Strong communication skills with the ability to simplify complex topics for varied audiences

• Deep business acumen and ability to navigate enterprise organizations

• Comfortable working cross-functionally and influencing internal priorities

• High ownership mentality - proactive, accountable, and focused on outcomes

• Start-up DNA - flexible, curious, scrappy, and energized by building from scratch

• 8+ years in a customer-facing technical role

• 5+ years supporting enterprise deployments

• Knowledge in cloud and web related technologies is required (Experience with Sitecore, Adobe or Acquia is a plus).

• Proficient in cloud providers (Azure or AWS or GCP), networking/security systems/protocols and Linux systems are essential.

• Familiarity with search platforms (Solr, Elasticsearch, Sitecore, Adobe, Acquia, etc.)

• Working familiarity with a basic scripting language (python, ruby, etc.).

• Experience leading demos, technical deep-dives, and architectural discussions

• Proactive with keeping up with technology trends in cloud services.

• Bachelor's degree in Engineering, Computer Science, MIS or a comparable field is preferred

• 🌍 Remote-First: We're a diverse team spanning the United States and India, with collaborative workspaces in Los Angeles, CA and Boston, MA.

• 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder.

• 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future.

• 💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums.

• 🌴 Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays.

• 🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.

• Base Salary: This position offers a base salary range of $115,000 to $168,750 annually, with an additional annual incentive target of 25% of your base compensation. Compensation package offered may vary depending on skills, experience, job-related knowledge and location.

• Salary Structure: Our salary ranges are determined by market analysis and are designed to evolve with job performance over time.

• Additional Benefits: Beyond base salaries, SearchStax employees enjoy a comprehensive benefits package, with potential for equity and performance-based bonuses.

We work hard to present an equitable and fair offer. We look at the candidate’s knowledge, skills, and experience, along with their compensation expectations and align that with our company equity processes to determine our offer ranges.

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that SearchStax upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.

E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to https://www.e-verify.gov/.