As a Technical Account Manager at Zafran, you’ll be the trusted guide helping our customers unlock the full value of our platform. You’ll lead the post-sale journey, from smooth onboarding to measurable success, building deep relationships and tackling tough problems with clarity and empathy. Think of yourself as the connective tissue between customers and our product, someone who thrives at the intersection of technical problem-solving, proactive communication, and customer advocacy.
You’ll become a go-to expert on how Zafran helps security teams slash noise, surface real risks, and take action—fast.
About Zafran
Our Mission: To stop the exploitations of vulnerabilities, everywhere.
What makes us different: Zafran de-risks 90% of critical vulnerabilities overnight across your hybrid environment and uses your existing security tools to rapidly mitigate and remediate the 10% most likely to be exploited.
Who’s behind us: Zafran is backed by Sequoia Capital, Cyberstarts, and a deep belief that cybersecurity should move as fast as attackers do. We’re one of the fastest-growing companies in the industry, scaling to meet demand from the world’s most advanced, security-obsessed organizations.
We’re serious about our mission- so expect work that matters, teammates who challenge and inspire you, and plenty of fun along the way!
What you will do
- Build trust from day one and be the face of Zafran throughout the customer lifecycle
- Lead onboarding and ensure a fast, confident path to value
- Monitor platform usage, identify risks early, and deliver insights that turn obstacles into outcomes
- Host recurring check-ins, facilitate quarterly reviews, and design workshops that spark “aha” moments
- Troubleshoot complex scenarios and coordinate with support, product, and engineering to solve what matters most
- Advocate for your customers internally and turn their needs into impact
- Celebrate customer success and turn champions into advocates
- Spot risks before they become problems, coordinate cross-functional response plans, and keep confidence high even when challenges hit
Requirements
- 4+ years in a customer-facing role with strong technical exposure
- Fluency in technical environments- comfortable reading logs, understanding APIs, and translating strange bugs into human language
- A knack for turning complex workflows into simple, actionable plans
- Empathy, curiosity, and a bias for doing right by the customer
- Experience with platforms like Jira, Salesforce, Zendesk, Notion, or similar
- Familiarity with REST APIs, browser debugging, logs, or lightweight scripting is a plus, but you don’t need to be a coder
Experience with the following is a plus
- Have run customer trainings, hosted webinars, or created documentation people actually use
- Enjoy solving thorny problems, asking “what if,” and finding the signal in the noise
- Are energized by a company culture where curiosity, speed, and GIFs can all thrive
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
