Technical Account Manager – Unit 42 MDR

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career

The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.

Your Impact

• Act as the main technical point of contact for Managed Services customers, owning the relationship end-to-end

• Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business value

• Leverage deep knowledge of MSSP/MDR operations, XDR, SOAR, and incident response to guide customers

• Be the first line of defense in solving customer technical  questions/clarifications, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time

• Drive onboarding, service adoption, and ongoing alignment.

• Manage escalations, service reviews, and response coordination with internal teams

• Own and lead projects in a fast-moving, high-pressure environment

• Adapt quickly, build workflows, and help define scalable processes to improve service delivery

• Communicate clearly with both technical and executive stakeholders.

Your Experience 

• 4+ years in cybersecurity, including 3+ years in a customer-facing technical role (TAM, Security Consultant, Solutions Engineer, etc.)

• Solid understanding of security operations, threat detection, and incident response workflows

• Experience working with MDR, EDR, XDR, or SIEM platforms

• Strong executive presence and ability to communicate complex security topics to technical and non-technical stakeholders

• A customer-first mindset with proven ability to build trust and long-term relationships

• Excellent problem-solving skills and a proactive, ownership-driven approach

• Ability to manage multiple accounts and priorities in a fast-paced, dynamic environment

• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions

• Highly data-driven with a commitment to following process

• Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers

• Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired

The Team

Unit 42 is the global threat intelligence team at Palo Alto Networks. We believe threat intelligence should be shared and available to all within the industry. We deliver high-quality, in-depth research on adversaries, malware families, and attack campaigns. Our analysts uncover and document adversary behaviors and then share playbooks that give insight into the various tools, techniques, and procedures threat actors execute to compromise organizations.

If you’re looking for a career with access to the brightest minds in cybersecurity, you’ve found it. We have a hunger for researching, hunting out the world’s newest threats and sharing them with our industry to make the digital world a safer place.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects — centered on what we believe is one of the most significant mission statements in the world. We also strive to be the most people-centric company ever! That means we’re constantly working to make your experience amazing, and you are part of the team breaking boundaries of what the workplace can be!

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $128,000 - $209,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.