The Technical Account Manager will manage post-sales relations with enterprise clients, ensuring successful implementation, adoption, and renewal of the SaaS platform, while collaborating with multiple teams to optimize account health and strategic growth.
We’re looking for an experienced Technical Account Manager to own the post sales relationship with our large enterprise customers in the U.S. You will be the primary technical point of contact, guiding clients through implementation, driving adoption, and ensuring each customer achieves their business objectives with our Telecom Expenses Management SaaS platform. You will partner closely with Sales, Product, and Support to deliver seamless, high value experiences that secure renewals and expansions.
Key Responsibilities
- Onboarding & Implementation
- Lead discovery workshops to understand client requirements and success metrics
- Define implementation plans, timelines, and milestones, drive cross functional delivery
- Validate integrations, data migrations, and customizations in collaboration with Engineering
- Account Health & Adoption
- Monitor usage trends, identify at risk accounts, and proactively recommend adoption strategies
- Conduct quarterly business reviews to report on ROI, usage KPIs, and roadmap alignment
- Develop and deliver technical training and enablement sessions for end users and administrators
- Technical Escalation & Support
- Serve as escalation owner for high severity incidents
- Liaise with Support and Engineering to resolve root causes
- Maintain detailed incident documentation, postmortem analyses, and preventative action plans
- Customer Advocacy & Feedback
- Serve as the internal customer advocate—providing insights on feature requests, priorities, and product gap
- Collaborate with Product Management to prioritize enhancements that drive enterprise value
- Maintain a deep understanding of industry trends to advise clients on best practices
- Strategic Account Growth
- Partner with Account Executives to identify renewal and upsell strategies based on usage data and business outcomes
- Prepare technical presentations and proposals for contract renewals and scope expansions
Required Qualifications
- 10+ years’ experience in a Technical Account Management, Solutions Engineering, or Customer Success role supporting large enterprise SaaS deployments in the U.S.
- Proven track record managing multiple strategic accounts (≥$100K ARR each) through full lifecycle: implementation → adoption → renewal
- Handson experience in SaaS/Cloud implementation, project management, data integration in a customer facing role
- Strong project management skills; comfortable leading cross functional, geographically dispersed teams
- Exceptional verbal and written communication skills; able to present complex technical concepts to C-level executives as well as hands on IT teams
- Must reside in the U.S. with flexibility to travel (up to 30% of the time)
Preferred Skills
- Bachelor’s degree in Computer Science, Information Systems, or related technical field
- Experience in the telecom/telecom software domains/cloud environments and familiarity with database/security fundamentals
- Certifications such as PMP, CCSM, cloud practitioner
- Background in Agile/Scrum environments and use of collaboration tools (JIRA, Confluence, or similar)
What We Offer
- Competitive salary and performance-based bonus structure
- Fully remote or hybrid work model with flexible hours
- Collaborative, growth‑oriented culture focused on innovation and values
- A high growth, mission driven team passionate about enterprise success
Interested in this role? Let’s connect on LinkedIn or simply share your profile by emailing me at anuradha.dhal@sakon.com.
Linkedin: https://www.linkedin.com/in/anuradha-d-79021112a/
Top Skills
Cloud
Confluence
JIRA
SaaS
Sakon Concord, Massachusetts, USA Office
300 Baker Ave, , MA 01742, United States, Concord, Massachusetts, United States
Sakon Concord, Massachusetts, USA Office
300 Baker Avenue, Suite 280, , , Concord, MA , United States, 01742
Similar Jobs
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Director of Martech will architect multi-solution marketing technology strategies, focusing on the Adobe Experience Cloud for a strategic healthcare client, improving processes and maximizing platform value.
Top Skills:
Adobe AnalyticsAdobe Customer Journey AnalyticsAdobe Customer Journey OptimizerAdobe Experience CloudAdobe Experience ManagerAdobe Experience PlatformAdobe Rt-CdpAdobe TargetAdobe WorkfrontMarketo
Healthtech • Software
The Lead RN Reviewer supervises RN staff, ensuring high performance and quality standards, while coaching and mentoring team members in a healthcare setting.
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
The Strategic Account Lead supports the Strategic Account Director, delivering insights, coordinating projects, managing internal teams, and improving client satisfaction through data-driven recommendations.
Top Skills:
Microsoft Office Suite
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
