Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
Join Airtable as a Technical Account Manager and become a trusted technical advisor to our most strategic Premium Support customers. In this post-sales role, you’ll guide solution design, provide ongoing technical expertise, and ensure customers maximize the value of Airtable across their critical workflows. You’ll own a select book of business, drive customer success metrics, and play a key role in shaping the future of our product through direct feedback and collaboration with Product and Engineering. This is a unique opportunity to work hands-on with a highly configurable, data-driven platform and help enterprise customers unlock the full potential of Airtable.
What you'll do- Own and manage a book of 4-5 Premium Support accounts, serving as their primary technical advisor
- Conduct regular health check audits and technical reviews to ensure optimal platform usage
- Lead and resolve technical escalations for high-touch customers, ensuring customer satisfaction and retention
- Guide customers on new product functionality, including AI features and advanced automations
- Channel customer feedback and technical insights to Product and Engineering teams
- Build and maintain Premium Support playbooks and best practices for scalable customer success
- Drive adoption of AI features (Omni, Field Agents) and measure impact on customer workflows
- Monitor and report on key success metrics such as customer retention, CSAT scores, and escalation resolution
- 3-6 years of experience in technical account management, technical consulting, or solution architecture at a SaaS company
- Proven experience working with enterprise customers on configurable, data-driven platforms
- Hands-on Airtable building experience, including Interface Designer and advanced automations
- Strong skills in data modeling, solution design, and systems thinking across people, data, and workflows
- Familiarity with APIs, webhooks, automations, and basic scripting
- Excellent communication skills, able to engage both technical and executive audiences
- Consultative, problem-solving approach with a passion for customer success
- Experience guiding and implementing AI workflows within customer solutions
- Ability to architect robust solutions in Airtable that drive business outcomes
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
#LI-Remote
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.
🔒 Stay Safe from Job Scams
All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at [email protected]. Learn more about avoiding job scams here.
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
