Aura is on a mission to create a safer internet. In a world where our lives are increasingly online, Aura's category-defining suite of intelligent digital safety products help millions of customers protect themselves against digital threats, and that number is growing rapidly. This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Come build with us!
About the Role:
As we continue to grow, we are seeking a talented individual to join our team as an Inside Sales Team Lead on the retention team. As the Retention Team Lead, you will play a pivotal role in driving the success of our retention team while continuing to contribute as a customer loyalty representative. This unique position will require you to balance your responsibilities between leading and mentoring team members and continuing to actively engage in retention activities.
Day to Day:
- Provide guidance, support, and mentorship to a team of customer loyalty representatives.
- Lead by example through your own performance, demonstrating best practices and strategies to achieve targets.
- Conduct regular one-on-one meetings with team members to review performance, provide feedback, and set development goals.
- Utilize Gong during one-on-one meetings and throughout the week to listen to and provide feedback for team members calls.
- Collaborate with the sales manager to develop strategies, set targets, and implement initiatives to drive team success.
- Foster a positive and motivating work environment that encourages teamwork, collaboration, and continuous improvement.
- Continue to crush it in your retention role and show the team what is possible.
- Master evangelizing Aura's story and mission to “create a safer internet” for individuals and families.
- Full comprehension of Aura's product catalog and how they protect our customers.
- Consult with customers on best practices to better protect their online identity and digital assets.
- Achieve or exceed monthly quotas
- Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for our customers.
What you bring to the table:
- Proven experience in inside sales with a track record of meeting or exceeding targets.
- Previous experience in a leadership or mentorship role is highly desirable.
- Excellent communication, interpersonal, and coaching skills.
- Strong organizational and time-management abilities, with the ability to prioritize tasks effectively.
- You're self motivated and know how to push yourself and a team to achieve goals.
Aura offers a generous package to support our employees’ personal and professional lives. Our packages include competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more! Pay for this role includes an hourly rate of $23-26/hour, plus commission. Compensation may vary depending upon job related knowledge, skills, experience, location, and meeting sales metrics while in the role.
Aura is proud to be an equal employment workplace. All qualified applicants will be considered for employment without regard to, and will not be discriminated against based on race, color, ancestry, national origin, religion, age, sex, gender, marital status, sexual orientation, gender identity, disability status, veteran status, or any protected category. Beyond equal employment opportunity, Aura is committed to being an inclusive community where all feel welcome.
Aura is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please let your Talent Acquisition Partner know.
Important privacy information for United States based job applicants can be found here.
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Aura Boston, Massachusetts, USA Office
Right in the heart of the Seaport District, our office has incredible views of Boston Harbor. Only a short walk to many great restaurants and shops, culture surrounds this diverse, tech-forward neighborhood. We can't wait for everyone to be able to enjoy this amazing space!
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