Team Lead - Ops Academy

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Adyen is built for talented people and in this role you get to work with the smartest people in the industry. The Operations Academy team plays a crucial role in supporting the professional growth of our Operations workforce and acting as a strategic enabler to our growth ambitions. We design and execute initial onboarding and subsequent growth enablement programs with an operations focus, working in close collaboration with the company’s learning and development teams.

Adyen has a unique culture and therefore a unique approach to creating an environment for talented people. This role is for someone already proven successful in a ‘classical’ Learning & Development role and who is excited to set a new standard for how L&D creates lasting business impact beyond the well tested learning methods. 

As the Team Lead, you will lead a small team to develop the strategy of the operations functional learning programs and execute against this.  This will include design, management, and measurement of the program, ensuring a focus on the right things that enables Ops for today and the future and delivers a seamless learning experience.

As the leader of the academy you will work cross-functionally with key stakeholders to ensure relevance and value add in the content delivery.  To be successful in this role your key skills are: strategic thinking, senior stakeholder management, creative thinking and a strong appetite to understand our business and specifically the nuance of Operations.

What You’ll Do

• Drive and deliver the strategic priorities of operations, ensuring buy-in from stakeholders and learners through relevance in content and excellence in delivery.
• Collaborate with senior leadership to understand business needs and provide strategic insights to support organizational growth and transformation.
• Act as a key advisor on learning and development and engagement strategies within the Global Ops functions, ensuring alignment with business growth and operational excellence.
• Manage comprehensive functional learning programs, leveraging operational expertise to drive engagement and effectiveness of a global team.
• Collaborate with senior stakeholders from Learning & Development (L&D), Operations leadership, and other Adyen academies to align training initiatives with business objectives and strategic enablement.
• Evaluate end to end employee learning needs, utilizing data analytics to inform decision-making and optimize program impact across operations.
• Define, build, execute and measure the impact of the Ops Academy programs and drive continuous improvement.
• Implement and oversee scalable training methodologies, integrating in-person and digital learning solutions to enhance accessibility and participation.

Who You Are

• A collaborative leader, skilled at building strong relationships, influencing senior stakeholders, and driving strategic initiatives across global diverse teams.
• Strong strategic skills and the ability to connect the bigger picture to smaller projects and get people excited about your story along the way.
• 8+ years of experience in program management, learning & development, preferably in a fast-paced, global environment.
• 3+ years of direct people leadership experience.
• Role modeling a growth mindset - biased towards execution and comfortable trying things out never done before.
• Demonstrate flexibility and adaptability in managing and implementing learning initiatives in a rapidly changing environment.
• Deep understanding of learning & development principles, including program design, facilitation, and training strategy execution.
• Strong data analysis skills, with experience leveraging performance metrics to enhance learning programs.
• Background in Operations is a plus.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.