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Teleperformance

Talent Acquisition Manager - Kuala Lumpur

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Senior level
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Senior level

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Overview

The Recruitment Manager will lead talent acquisition strategies and recruitment operations supporting Revenue-as-a-Service (RaaS) and Banking, Financial Services & Insurance (BFSI) business functions. This role focuses on building high-performing recruitment teams, supporting business growth, and delivering talent solutions aligned with client and organizational objectives.

Qualifications
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • Minimum 5 years of recruitment experience, preferably supporting RaaS and BFSI environments.
  • Proven experience managing recruitment teams and delivering recruitment targets.
  • Strong understanding of talent acquisition strategies, workforce planning, and recruitment metrics.
  • Excellent stakeholder management, leadership, and communication skills.
  • Strong analytical, problem-solving, and decision-making abilities.
Responsibilities
  • Lead end-to-end recruitment for RaaS and BFSI-related roles, ensuring timely and quality hiring.
  • Develop recruitment strategies aligned with business growth, workforce planning, and client requirements.
  • Manage, coach, and develop recruitment teams to achieve hiring targets and performance KPIs.
  • Partner with business leaders and hiring managers to forecast talent needs and prioritize recruitment activities.
  • Monitor recruitment metrics, including time-to-fill, cost-per-hire, hiring quality, and productivity.
  • Build talent pipelines for sales, business development, financial services, and other specialized roles.
  • Drive process improvements to enhance recruitment efficiency and candidate experience.
  • Prepare recruitment reports and provide insights to support business decisions.
  • Ensure recruitment practices comply with company policies, client requirements, and relevant employment regulations.

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