The Systems Support Specialist I supports internal customers by installing, configuring, and resolving issues with PC/Network systems, while assisting the network team with projects.
The Systems Support Specialist I must possess the technical and analytical skills required to implement PC/Network microcomputers, as well as support the use of Operating System and application software. Responsibilities will include the support of internal customers in the installation, configuration, and problem-resolution regarding PC/Network systems. The Systems Support Specialist I will also assist the Network support team in diagnosing and implementing team/corporate projects. Work is monitored and reviewed through reports, and results attained. Individual must be flexible to travel, shift changes, and after-hours support.
Requirements:
• Must be able to lift 50 lbs.
• 0-2 years related experience.
• Basic knowledge of PC hardware and software.
• Knowledge of internal desktop Operating System
• Telephone customer support experience preferred
• Must have good oral and written communication skills.
• Ability to identify and seek needed information/research skills
Top Skills
Application Software
Operating System
Pc Hardware
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
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- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
