Systems Engineer II - Network GITO

About the Department
At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.
In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you'll join a global network of manufacturing professionals who are passionate about what they do.
What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Serve as the System Engineer for PSnet with responsibility to maintain and operate IT infrastructure and providing a shared global IT infrastructure for Product Supply (PS) in Novo Nordisk, based on PSnet. Responsible for ensuring operational excellence. Responsible for ensuring a standardized platform world-wide in PS to establish strong relationship with users, owners, customers, and suppliers.
Relationships
Reports to Manager, IT Operations.
Essential Functions

• Operate, maintain, and support Infrastructure services as follows
  • Operation and maintenance of Global Information Technology Operations - Production Infrastructure (GITO-PI) infrastructure services
  • Handling incidents, requests, and changes in NN service management tool
  • Follow GITO-PI standard Operating Procedures
  • Follow GITO-PI standard Change Procedures
  • Take responsibility for deliveries to line of business in accordance with agreed Service Level Agreements
  • Support life cycle management activities together with GITO-PI product teams
  • Take technical responsibility for managing major incidents (issues critical to IT and business continuity)
  • Drive process optimization and automation initiatives to ensure optimised delivery of standard services
  • Ensure that the infrastructure is maintained in a qualified state by follow procedures in our quality management system
• Other accountabilities, as assigned

Physical Requirements
Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)
Qualifications

• High School Diploma or equivalent with high level technical certifications (Network Certifications such as Cisco, SolarWinds, Wireshark, CompTIA, Cybersecurity, AWS, cloud, etc.) required
• Bachelor's degree in Software Engineering, Computer Science, or relevant field of study from an accredited university preferred
• Minimum of five (5) years of experience with assigned infrastructure services, automation and technologies from large corporations required
• Minimum of two (2) years of experience with working within a manufacturing environment required, pharmaceutical manufacturing environment preferred
• Minimum of three (3) years of experience covering specification, design, implementation, maintenance, and automation of solutions in large organizations required
• Minimum of one (1) year of experience in working on mid-large IT projects required
• Understanding of security aspects of supported IT infrastructure services and technologies preferred
• Understanding of generic infrastructure related technologies preferred
• Project management skills a plus
• IT Services and IT process knowledge required
• Communicate standards in an easy understandable form on all levels of the organization - globally required
• Ability to demonstrate a global mindset required
• Strong general business understanding preferred
• Technical background within Network products required
  • Management of network Infrastructure (e.g., LAN, WLAN, WAN, VPN)
  • Configuration and management of Cisco and other Network equipment (e.g., switches, access points, and routers)
  • Configuration and management of Network Management and Monitoring Systems (e.g., SolarWinds, PSNMS, etc.)
  • Understanding of networking services and protocols
  • Understanding of network redundancy and security

• Stakeholder Management preferred
  • Build strong relations to Line of Business on NN sites, primary in the supported region
  • Collaborate with Line of Business System Managers within supported region
  • Collaborate across products/technologies inside the Americas HUB
  • Collaborate across products/technologies with GITO-PI DK and GBS
  • Collaborate with the Operations Manager and GITO-PI Senior Architects on technical solutions within supported region
  • Collaborate with GITO-PI Quality Controllers and GITO-PI Service Managers to ensure infrastructure is maintained in a qualified state
• Agile skills a plus
  • Support the Agile way and support the processes e.g., DSU, DEMO, PI Planning
  • Knowledge on Agile principles and methodology
  • Knowledge on Agile tools e.g., Kanban
  • Understanding of the Agile mindset and culture

• Level of independence, innovation and initiative preferred
  • Contribute to identifying innovative improvements and bring suggestions
  • Collaborate with external consultants for implementations of standard infrastructure and security services
• Independent Decision Making
  • Launch of initiatives to secure close global cooperation and coordination with sites
  • Since the area of responsibility and point of contact is wide, the degree of independent decisions is high in order to secure a smooth daily operation
  • Extensive knowledge of and experience with regulatory requirements
  • Excellent written and oral communication skills
  • Large degree of flexibility and the ability to work under strong time pressure
  • Ability to manage and prioritize tasks efficiently
  • Expert in utilizing appropriate root-cause analysis tools and techniques
  • Exceptional customer-facing skills
  • Experience in dealing with third party infrastructure and manufacturing services

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.