Systems Engineer I

About the Department
For more than 100 years, Novo Nordisk has been tackling the unmet medical needs of people living with serious chronic diseases, such as diabetes & obesity. Being part of Novo Nordisk allows our employees to embark on life-changing careers, and the opportunity to help improve the quality of life for millions of people around the world.
Our new Petersburg, Virginia site marks a strategic move to advance our capabilities in Emerging Technologies (ET) within Chemical API development and production. The highly experienced site is designed to strengthen and accelerate our Small Molecule (SMOL) strategy while amplifying our operational capacity. This is to safeguard and support ET's SMOL projects in the coming years, aligning with our vision and strengthening our potential for growth and innovation.
What we offer you:

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance - effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career. Are you ready to realize your potential? Join Team Novo Nordisk and help us make what matters.
The Position
Provide operational support as part of a cross-functional IT Infrastructure team, as well as assist in the maintenance & administration of automated control & IT systems for site projects & future operations. Responsible for the configuration, installation & working condition of the automation equipment control systems & computer Information systems throughout the facility, including site ERP systems, SAP. Onsite position. Schedule is 4 days a week working a 10hr day shift schedule.
Relationships
Manager.
Essential Functions

• Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (monitoring tools, network management systems, etc.)
• Hands-on with hardware & software including server room & patch room build outs
• Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer-based information & automation systems
• Provide tier 1-2 IT network support, including after-hours
• Provide tier 1-2 server administration/support for onsite virtual servers
• Provide tier 1 support of site ERP system, SAP, including iDoc monitoring, analysis, & resolution
• Liaison between site end users & HQ end user support for site ERP system, SAP
• Provide ad-hoc production support & after-hours support to the site for IT related issues
• Inventory control of patch cables, video cables, peripherals & other IT items
• Maintain network/infrastructure documentation in accordance with corporate requirements
• Support backup/restore processes for manufacturing systems
• Interact with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes
• Perform life-cycle system management tasks in conjunction with corporate IT teams for network & infrastructure systems
• Participate in corporate infrastructure guidance groups
• Provide superior customer service
• Identify, report & may recommend corrective action for any unsafe conditions to a supervisor, or department manager
• Adhere to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures
• Follow all cGMPs & ensures that product is manufactured according to procedure & current good manufacturing practices
• Maintain training readiness
• Follow all safety and environmental requirements in the performance of duties
• Other duties as assigned

Physical Requirements
Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (% can change on a case-by-case basis based on the role.)
Qualifications

• Bachelor's degree in computer science, Information Technology, or related field from an accredited university required
  • May consider an associate's degree in computer science, Information Technology or related field from an accredited college and five (5) years of experience implementing & administering networks in a medium to large enterprise environment
  • May consider a High School Diploma or GED with a minimum of seven (7) years of experience implementing & administering networks in a medium to large enterprise environment
  • Minimum three (3) years of experience implementing & administering networks in a medium to large enterprise environment required
• Certification in a networking infrastructure discipline (e.g. CCENT, Network +) preferred
• Minimum three (3) years of experience supporting Windows based virtual servers preferred
• Experience supporting IT network infrastructure, preferably Cisco equipment required
• Specific knowledge of networking principles & concepts required
• Experience supporting Windows based virtual servers preferred
• Experience in Pharmaceutical, Biotech, Food, Cosmetic, Beverage or relevant work preferred
• Experience with SAP preferred
• Experience with VMWare preferred
• Minimum two (2) years of experience in support of production operations a plus
• Knowledge of Microsoft Office a plus
• Excellent organizational & planning skills, customer service skills & problem-solving skills a plus

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.