Systems Analyst II - Encounters

Job Summary:

The Systems Analyst II is responsible for collaborating with internal and external customers to elicit their business concerns and develop workable solutions.

Essential Functions:

• Leverage appropriate approaches and modeling techniques to elicit requirements
• Recognize inconsistencies and gaps in a complex business process
• Assist in planning activities and development of business case documents
• Through research and analysis, identify systems impacted by requirements, possible interfaces, cross team dependencies and affected lines of business
• Translate business needs and technical requirements by authoring clear agile stories and features
• Serve as a liaison between technical teams and users, stakeholders.
• Perform root cause analysis
• Build, sustain, and leverage relationships with persons within his/her area of immediate responsibility
• Assist QA in preparation of test scenarios and test data
• Sets day-to-day objectives and delivers job responsibilities that may vary outside typical norms or practices.  Work consists of tasks that are occasionally not routine and often works independently and is required to apply discretion within established operational boundaries and procedures.
• Problems and issues faced are occasionally vague, and may need some analysis to understand.  Makes adjustments to work methods to solve problems that may not be immediately evident in existing work processes and systems. However, may have references or help from norms and/or standard procedures to solve these problems.
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field or equivalent years of relevant work experience is required
• Two (2) years of experience in requirements management is required
• Experience in an Agile environment, EDI files (837s in particular), state companion guides and field mapping, along with familiarity with ADO or a similar application. 
• Two (2) years of experience working in Facets, CCA, SAP, CRMs or other similar enterprise systems is preferred
• Familiarity with the healthcare environment (Medicaid/Medicare) is preferred
• Experience designing interfaces and/or mocking up user interfaces to support and display the information in multiple UI disciplines (Web, Mobile, Client Server, etc.) is preferred

Competencies, Knowledge and Skills:

• Ability to establish effective working relationships with stakeholders at all different levels
• Proficient in all areas of requirements elicitation (facilitation, process modeling, requirements documentation)
• Experience in creating and writing technical specifications within an agile framework: Epic, Feature, Story, and Task; understands key components of good story writing to enable adaptation of standard industry formats and approaches for effective use
• Understanding of project lifecycles coupled with the software development lifecycle, including processes, techniques, continuous delivery, tools agile, test driven development, and waterfall
• Thorough understanding of business analysis principles
• Flexibility during organizational and/or business changes
• Effective problem-solving skills with attention to detail
• Ability to develop, prioritize and accomplish goals
• Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking
• Ability to effectively prioritize and execute tasks while working both independently and in a team-oriented, collaborative environment

Licensure and Certification:

• Certifications around our core technical systems is preferred; Facets, CCA, SAP,CRMs or other similar Enterprise systems that mimic those CareSource invests in
• Certifications around Agile, SAFE, or the Business or System Analyst role is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business