System Engineer – End User Compute

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

The mission of Watts Water Technologies is to improve the comfort, safety, and quality of life for people around the world through our expertise in a wide range of water technologies. 

The End User Compute System Engineer role will be responsible for managing and supporting the end-user computing environment, ensuring seamless and efficient operation of all end-user devices and related technologies. This role requires a proactive individual with strong technical expertise and excellent problem-solving skills.  This role will build and support the framework for the end user device space, tooling and processes.

RESPONSIBILITIES AND DUTIES:

• Oversee the deployment, configuration, and maintenance of end-user devices, including desktops, laptops, tablets, and mobile devices in partnership with site admin team members.
• Manage the architecture and development of software applications and operating systems, ensuring seamless compatibility and peak performance.
• Act as a technical escalation point and research complex technical problems and identify, implement, and communicate technical fixes.
• Implement and maintain security protocols and compliance standards for end-user devices, including antivirus, encryption, and patch management.
• Coordinate with multiple teams and departments to implement, maintain, and enhance a common end user device experience.
• Create and maintain documentation for end-user computing processes and provide training to end-users on best practices and new technologies.
• Identify opportunities for improving end-user computing services and implement solutions to enhance user experience and productivity.

EDUCATION:

• Bachelor’s degree in computer science, Information Technology, or a related field
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are preferred.

MANAGEMENT:

• This role does not have direct reports but will provide technical leadership and mentorship to peers and cross-functional teams.

QUALIFICATIONS:

• Minimum 5-year experience in end-user computing or a similar role.
• Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common end-user applications. Experience with mobile device management (MDM) solutions and virtual desktop infrastructure (VDI) is a plus.
• Excellent analytical and problem-solving abilities.
• Proactive identification and implementation of improvements
• Ability to partner with and influence technical colleagues as well as senior business leaders
• Ability to lead and motivate others; demonstrating empathy and knowledge of personality types
• Strong verbal and written communication skills
• Demonstrated strong technical knowledge of user devices and management platforms.

The expected salary range for this position is $108-121k annually. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws

*PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

*WORK ENVIRONMENT:

• Work in office environment or Work in a manufacturing environment
• May occasionally be required to perform job duties outside the typical office setting.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Watts in it for you:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.