The role involves designing, developing, and implementing solutions on the ServiceNow platform, focusing on optimizing workflows, improving user experience, and supporting ITSM and HR Service Delivery modules.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
System Developer III - ServiceNow
Why We Have This Role
Qualtrics is embarking on a journey with the ServiceNow platform and we are building an experienced team to support, iterate and expand the platform. The team will be focused on establishing the ITSM and HR Service Delivery modules with a focus on improving and supporting internal employee experience. We are in need of a ServiceNow Developer to help design, develop, and implement robust solutions on the ServiceNow platform. This role is essential in optimizing workflows, improving user experience, and ensuring that our ServiceNow instance evolves to meet our growing business requirements.
How You'll Find Success
- Demonstrate technical expertise in ServiceNow, ensuring high-quality development and timely delivery of solutions.
- Collaborate effectively with IT teams and business stakeholders to understand user requirements and translate them into actionable solutions.
- Demonstrate strong problem-solving skills to identify and mitigate issues.
- Foster strong relationships with stakeholders and provide exceptional support to enhance the overall user experience.
- Stay updated on the latest ServiceNow features and best practices to ensure the platform is leveraged to its full potential.
How You'll Grow
- Gain exposure to a variety of projects, enhancing your technical skills and broadening your experience within the ServiceNow ecosystem.
- Develop advanced competencies in ServiceNow features, preparing you for more complex challenges and responsibilities.
- Access continuous learning resources, including opportunities for certifications to further your professional development.
- Engage in mentorship opportunities, contributing to your growth and that of junior members on the team.
Things You'll Do
- Design, develop, test, and deploy ServiceNow applications and modules to meet business needs.
- Collaborate with cross-functional teams to gather requirements and map out processes for efficient service delivery.
- Implement customizations and configurations, including creating business rules, client scripts, and UI policies within ServiceNow.
- Perform regular system maintenance and upgrades to ensure optimal performance and security.
- Troubleshoot and resolve complex issues in the ServiceNow platform.
- Create and maintain comprehensive documentation for processes, workflows, and technical specifications.
- Assist in training and mentorship of junior members on the ServiceNow development team.
What We're Looking For On Your Resume
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in ServiceNow development, including experience with ITSM, HRSD, & CMDB.
- Proficiency in JavaScript, HTML, and AngularJS, with a strong understanding of ServiceNow APIs and integrations.
- Solid understanding of ServiceNow best practices, coding standards, and development tools.
- Excellent problem-solving skills and the ability to work collaboratively in a team environment.
- Strong communication skills, with the ability to convey technical information to non-technical stakeholders.
- Relevant ServiceNow certifications (e.g., Certified Application Developer) are a plus.
What You Should Know About This Team
- Corporate-Wide Impact: System changes have broad visibility and significant impact
- Consistent Learning: Opportunities for growth and expanding scope
- Collaboration: Work across multiple departments and business leaders
- Amazing Team Culture: Highly collaborative and supportive team culture
Our Team’s Favorite Perks and Benefits
- Experience Bonus Program: Unique experiences on the 1-year anniversary.
- Wellness Reimbursement: Support for employee wellness.
- Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
- Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range
$97,500—$184,000 USD
Top Skills
Angularjs
HTML
JavaScript
Servicenow
Qualtrics Boston, Massachusetts, USA Office
Boston, MA, United States
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