The System Administrator will maintain and troubleshoot IT systems for the FBI, ensuring reliable operations of sensitive technology in support of national security.
About the Organization
Now is a great time to join Redhorse Corporation. We are a solution-driven company delivering data insights and technology solutions to customers with missions critical to U.S. national interests. We’re looking for thoughtful, skilled professionals who thrive as trusted partners building technology-agnostic solutions and want to apply their talents supporting customers with difficult and important mission sets.
About the Role
Redhorse is seeking a highly skilled System Administrator to provide critical support for the FBI's Regional Computer Forensics Laboratories (RCFL), field offices, Central Monitoring Plants (CMP), and other facilities. This mission-critical role ensures the reliable operation of sensitive systems, directly impacting investigations and national security. You will play a vital part in maintaining the integrity and functionality of Electronic Surveillance (ELSUR) collection systems, digital forensic systems (OCXS/ONTU), and associated networks at both UNCLASSIFIED and SECRET classification levels. This is an exceptional opportunity to work on cutting-edge technology within a high-stakes environment and contribute directly to national security.
Key Responsibilities
- Maintenance, configuration, and reliable operation of OTD-supplied ELSUR collection systems at UNCLASSIFIED and SECRET classification levels.
- Management, operations, and maintenance of enterprise computer-based systems, including server installation, configuration, policy deployment, enforcement, and monitoring to ensure 24/7/365 continued mission-critical operations. Perform deployments, periodic maintenance, monitor for problems, and resolve systems and users’ issues.
- Support systems within a regional model where regions often span multiple states.
- Liaise with telecommunications service providers to engineer, implement, and troubleshoot telephony input lines.
- Develop and maintain standard operating procedures (SOP) with Government supervision, guidance, and approvals.
- Assist in the resolution of user questions/problems regarding installed systems and equipment.
- Perform corrective and preventative maintenance of systems to identify and correct performance, implementation failures, faults, or defaults that impair system/equipment performance and functionality.
- Coordinate warranty work, troubleshooting, and emergency repairs to effect immediate corrections so that operations are not interrupted.
- Perform preventative maintenance to adjust, maintain, or otherwise improve performance or enhance the overall maintainability of systems/equipment.
- Conduct risk analysis to identify potential problems, systems/equipment modification and/or correction.
- Perform inventory, logistical, and clerical support for shipments and deliveries of operational equipment.
- Prepare administrative and other reports for submission to OCXS Management, OCXS Program Management (PM), and Field Office Customers as required.
Required Experience/Clearance
- Minimum 5 years of experience in systems administration.
- Proven experience in maintaining and troubleshooting complex IT systems.
- Experience working in a collaborative environment with a focus on customer service.
- Excellent written and verbal communication skills.
- Active TS/SCI clearance with Polygraph.
Desired Experience
- Experience with ELSUR or similar electronic surveillance systems.
- Experience with digital forensic systems (OCXS/ONTU or similar).
- Experience with telecommunications infrastructure and VoIP technologies.
- Experience developing and maintaining Standard Operating Procedures (SOPs).
- Experience working with classified systems at the SECRET level.
Equal Opportunity Employer/Veterans/Disabled
Accommodations:
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Talent Acquisition at [email protected]
Redhorse Corporation shall, in its discretion, modify or adjust the position to meet Redhorse’s changing needs.
This job description is not a contract and may be adjusted as deemed appropriate in Redhorse’s sole discretion.
Top Skills
Ocxs
Ontu
Opex
Telecommunications
Voip
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