System Admin II - ServiceNow

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

System Administrator II - Service Now

Why We Have This Role

• Exhibit expertise in ServiceNow administration, providing reliable support and administration for our IT service management initiatives.
• Collaborate closely with IT teams and business stakeholders to automate processes and enhance the user experience on the ServiceNow platform.
• Be proactive in identifying potential issues and applying your troubleshooting skills to ensure continuous system availability.
• Maintain clear communication with users, providing timely updates and guidance to foster a positive experience across all service areas.

• Expand your knowledge of the ServiceNow platform through ongoing training, hands-on experiences, and by staying updated on new features and functionalities.
• Develop your skills in service management and HR delivery best practices, allowing you to apply these principles to optimize our workflows and processes.
• Engage in impactful projects, enhancing your understanding of how various areas of the business interact with IT services.

• Administer and configure the ServiceNow platform, including user account management, security roles, and application configurations.
• Assist with system upgrades, patches, and releases to ensure the platform remains current and secure.
• Create and maintain documentation for system configurations, workflows, and processes to facilitate knowledge sharing and onboarding.
• Monitor system performance and conduct regular health checks, ensuring high availability and responsiveness of the ServiceNow instance.
• Collaborate with development teams to implement changes and enhancements, ensuring alignment with business objectives.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in ServiceNow administration, with a solid understanding of ITIL principles.
• Proficiency in configuring and managing ServiceNow modules and features, including workflows, notifications, and reporting.
• Strong problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely manner.
• Excellent verbal and written communication skills, able to interact effectively with diverse stakeholders.
• Relevant ServiceNow certifications (e.g., Certified System Administrator) are desirable.

• Corporate-Wide Impact: System changes have broad visibility and significant impact
• Consistent Learning: Opportunities for growth and expanding scope
• Collaboration: Work across multiple departments and business leaders
• Amazing Team Culture: Highly collaborative and supportive team culture

Our Team’s Favorite Perks and Benefits 

• Experience Bonus Program: Unique experiences on the 1-year anniversary.
• Wellness Reimbursement: Support for employee wellness.
• Mental Health Benefit: 24/7 support for employees and dependents through Headspace.
• Certification & Ongoing-Learning: Access to ServiceNow on-demand courses & certifications.