The Sustaining Engineer will troubleshoot and fix issues for Vault CRM products, collaborate with teams, and ensure customer success.
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
We are looking for multiple Sustaining Software Engineers that are eager to work in a fast-paced, startup-like environment inside a stable, profitable company. Our team is solving complex problems that impact the speed and effectiveness of the life sciences industry. In this role, you’ll jump right in, finding and fixing issues for our Vault CRM product.
What You’ll Do
- Troubleshoot critical customer reported issues in the Vault CRM products
- Fix bugs in the Vault CRM code
- Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful
- Build tools to help with fixing and troubleshooting product issues
- Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues
- Identify problems that may impact multiple customers
Requirements
- 3+ years of experience in software support or sustaining role for Enterprise products
- Experience with backend development with Java
- Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, , C#, Swift and Objective-C
- Hands-on experience with SQL querying and working with data
- Exceptional analytical and problem-solving skills
- Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations
- Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations
- Ability to technically collaborate with product engineers while troubleshooting customer escalations
Nice to Have
- Python scripting
- Experience with AWS
- Experience with Vault CRM / Veeva Vault
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $85,000 - $160,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Top Skills
AWS
C#
CSS
HTML
Java
Objective-C
Python
SQL
Swift
Veeva Boston, Massachusetts, USA Office
Our main office is located in downtown Boston and is within walking distance to great restaurants and cafes. Few minute walk to three T Stations.
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