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Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
As a Support Operations Intern at Crunchtime, you will play a key role in enhancing our customer support experience. You will work on special projects focused on improving support reporting across the organization and optimizing our AI and automation functionality. This role will provide valuable insights into how support operations function at scale, and you will collaborate closely with our Support, Product, and Operations teams to drive efficiency and innovation.
What you’ll do as a Support Operations Intern- Assist in developing and refining support reporting to improve visibility into key metrics and team performance across the organization
- Support the enhancement of AI-driven automation tools to optimize customer interactions and self-service capabilities.
- Collaborate with cross-functional teams to implement automation improvements that reduce manual workload and increase efficiency.
- Work on special projects aimed at improving overall support operations and customer experience.
- Document processes, findings, and recommendations to help scale support improvements across the organization.
- Conduct research and provide insights on best practices for AI and automation in customer support.
- Currently pursuing or recently completed a degree in Business, Data Analytics, Computer Science, or a related field.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Familiarity with Excel/Google Sheets (pivot tables, formulas) and basic data visualization tools.
- Interest in AI, automation, and process improvement within customer support operations.
- Ability to learn and adapt to new software and technologies quickly.
- Strong written and verbal communication skills for documenting findings and collaborating with teams.
- Detail-oriented with strong problem-solving abilities and a proactive mindset.
- Ability to work independently while also effectively collaborating with cross-functional teams.
- Experience using a BI or reporting tool, especially Sigma, Tableau, or Power BI.
- Basic understanding of SQL or database queries for data analysis.
- Familiarity with AI-powered customer support tools, chatbots, or automation platforms.
- Previous experience in a customer support, operations, or data analytics role (internships or academic projects count!).
- Professional Development: Access to mentorship and guidance from experienced professionals within Crunchtime to support their growth and development.
- Hands-on Experience: Opportunities to work on real projects and contribute to meaningful initiatives, gaining practical experience in their field of interest.
- Compensation: Interns will be compensated for their participation during the Internship program.
- Lunch and Snacks at the Office: Access to free lunch when provided at the office during lunchtime.
- Provided Equipment: Interns will be provided with a laptop and any other required equipment to perform their work activities.
- Networking Opportunities: Exposure to a diverse and inclusive work environment, fostering connections with colleagues and industry professionals.
- Feedback and Evaluation: Regular feedback sessions and performance evaluations to provide guidance and support in their learning journey.
- Potential for Future Opportunities: Possibility of future employment. Note: It depends on the business’s needs.
Equal Employment Opportunity Statement
At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.
We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.
Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.
Crunchtime Boston, Massachusetts, USA Office
We're in the West End - near the Celtics, Bruins, and only a 2-min walk from North Station and the Haymarket T. Big things are happening around here!
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