Diagnose and troubleshoot hardware and software issues, perform system failure analysis, conduct root cause investigations, collaborate with engineering and support teams, document debugging processes, use diagnostic tools, and recommend corrective actions and system improvements.
This is a remote position.
Responsibilities
- Diagnose and troubleshoot hardware and software issues.
- Perform in-depth debugging and analysis of system failures.
- Collaborate with engineering and support teams to resolve technical problems.
- Develop and maintain documentation for debug processes and findings.
- Assist in the development and implementation of system improvement strategies.
- Conduct root cause analysis and provide recommendations for corrective actions.
- Utilize diagnostic tools and techniques to identify issues in a timely manner.
Requirements
Qualifications
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
- Proven experience in debugging and troubleshooting hardware and software systems.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Attention to detail and ability to work under pressure.
- Familiarity with diagnostic tools and methodologies.
Skills
- Debugging
- Troubleshooting
- Diagnostic Tools
- System Analysis
- Root Cause Analysis
- Hardware Diagnostics
- Software Diagnostics
- Technical Documentation
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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