Supervisor, Robot Teleoperations Support

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need 

We are looking for a Supervisor, Robot Teleoperations Support to join our Perception Infrastructure Engineering team. This position is responsible for managing day-to-day shift operations and leading a team of Robot Teleoperations Support Specialists. The team plays a vital role in supporting real-time robotic operations in dynamic, high-volume warehouse environments.  

What we do 

The Perception Infrastructure Engineering team is a highly specialized group that enables real-time robot control and support across all active customer sites. PIE plays a critical role within the broader Perception organization, which is responsible for developing the cutting-edge algorithms that power robotic decision-making, localization, and autonomy. 

What you’ll do 

• Lead and Develop the Team: Supervise, coach, and mentor a team of Robot Teleoperations Support Specialists across multiple shifts. Provide clear expectations, real-time guidance, and ongoing development opportunities.  

• Ensure Shift Coverage and Accountability: Manage shift planning and handoffs, ensuring all support queues are addressed and support activities are completed consistently and accurately.  

• Escalation and Troubleshooting: Act as the primary escalation point for complex operational or technical challenges. Coordinate with engineering, software, and site teams as needed to resolve issues efficiently.  

• Performance Monitoring: Track key team metrics including task completion, incident response time, and shift coverage. Identify trends, gaps, and areas for improvement.  

• Cross-functional Collaboration: Work closely with internal engineering and software teams to test tools, suggest usability improvements, and contribute to feedback loops on internal support systems.  

• Documentation and Reporting: Ensure accurate and thorough documentation of support activity, incident response, and shift transitions. Provide regular reporting on performance and support trends to leadership.  

• Foster a Strong Team Culture: Promote a culture of responsiveness, precision, and continuous improvement. Set the tone for high standards, calm leadership, and collaborative problem-solving.  

What you’ll need 

• Minimum of 5 years of experience in technical support, IT operations, robotics, or a related field.  

• Minimum of 2 years in a supervisory, team lead, or operations management role.  

• Strong technical proficiency with support dashboards, log analysis, scheduling tools, and productivity software (e.g., Excel, Tableau, Jira, Confluence, Teams).

• Excellent organizational, written, and verbal communication skills.  

• Experience working in high-pressure, fast-paced operational environments. 

• Ability to manage distributed teams across rotating shifts or 24/7 coverage.  

• Strong decision-making skills and a clear sense of urgency.  

Preferred 

• Familiarity with robotics, automation systems, or teleoperation platforms.  

• Experience supporting real-time operations in logistics, warehouse, or industrial settings.  

• Track record of implementing process improvements or training programs.  

• Background in collaborating with engineering or software development teams. 

Our environment

• May require participation in an on-call rotation or weekend/holiday shift coverage. 

• Role is mostly on-site, depending on team needs. Some remote work allowed. 

• 10% travel may be required for team training or support initiatives.

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.