Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
As the Supervisor of Platform Operations, you will lead a talented team of engineers responsible for automating, integrating, and maintaining critical infrastructure and shared technology services across hybrid environments. Your leadership will ensure seamless collaboration between development and infrastructure teams, driving the adoption of infrastructure-as-code, configuration management, and automated deployment practices. You will oversee the design, implementation, and support of enterprise-grade platforms, ensuring world-class availability and robust security compliance.
By fostering a culture of ownership, innovation, and continuous improvement, you will empower your team to deliver scalable solutions that enhance operational efficiency and system reliability. Your role will be pivotal in aligning technical execution with business goals, mentoring talent, and advancing the maturity of platform operations through modern DevOps and SRE methodologies.
Sponsorship, in any form, is not available for this position.
Location: Remote, US
Role qualifications:
- Bachelor’s degree in Computer Science or a related field of study or the equivalent in documented work experience.
- 3+ years of relevant experience in IT systems engineering management or equivalent combination of education and experience demonstrating leadership functions.
- 10+ years of relevant technical and business experience in IT systems delivery, operations, and support in a technology and/or health care environment
- Experience with Infrastructure as Code (Terraform, Ansible, etc.), observability and log aggregation tools (OpenTelemetry, NewRelic, Splunk, Cribl, etc.), AWS (VPC, IAM, EC2, EKS, Istio, etc.), and COTS product management.
- Experience working in cross-functional teams, bridging the gap between infrastructure and product development teams to achieve common goals.
- Ability to establish and maintain effective working relationships with internal and external clients/vendors.
- Proven understanding of the software development life cycle.
- Proven understanding of web development methodologies, application design, navigation, and information architecture.
- Ability to lead and deliver IT projects on time and within budget.
- Experience with project forecasting and understanding of project management methodologies.
- Strong leadership skills, including the ability to motivate and manage teams.
- Excellent communication skills, both written and verbal. Ability to translate complex technical concepts into understandable terms for non-technical stakeholders.
- Strong analytical and problem-solving skills. Ability to think critically and make data-driven decisions.
You will set yourself apart with:
- Experience working for a SaaS based company.
- Ability to think creatively and propose innovative solutions to complex problems, enhancing the overall impact of software solutions in the healthcare industry.
- Experience in designing scalable and robust software architectures, with a deep understanding of design patterns and best practices.
What you will be doing:
- Leading and managing an infrastructure engineering and operations team to ensure high-quality technology project delivery.
- Conducting daily stand-ups and promoting Agile practices across teams.
- Maintaining corporate functional relationships of all team members.
- Collaborating with internal and external teams to deliver roadmap-based solutions.
- Overseeing delivery responsibilities and proactively address roadblocks.
- Ensuring team participation in stand-ups, retrospectives, and code reviews.
- Defining and tracking team metrics.
- Allocating team time for new development and maintenance.
- Monitoring and reducing duplicate design and technical debt.
- Analyzing technology trends and assess their impact on product delivery.
Availity culture and benefits:
- Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
- Culture is important to us and there are many ways for you to make your mark here!
- We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
- Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
- We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
- We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
- Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
- Interested in furthering your education? We offer education reimbursement!
- Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
- Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
- Manager resume review
- Recruiter video interview
- Manager video interview
- Technical video interview
- Senior leadership video interview
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
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