Supervisor, FHA Claims

Summary

The Supervisor, FHA Claims is responsible for the coordinating, monitoring and management of the Claims staff which includes Post Sale Specialists and/or Claim and Servicing Specialists. This includes ensuring that the post sale team , HUD Part B, SFLS and CWCOT claims filing process is completed both accurately and timely and in accordance with FHA guidelines from the appropriate disposition action through final claim settlement.

Essential Job Functions:

• Responsible to ensure that all title packages are completed within insurer timeframe requirements.
• Corresponding with law firms around title delays that may impact FHA timelines. 
• Ensure FHA Part B claims, SFLS, non-conveyance claims (CWCOT-Claims Without Conveyance of Title) are filed accurately and timely in accordance with FHA timeframe requirements.
• Manage title package submission process and monitor for approval of all required extensions. 
• Facilitate weekly/bi-weekly meetings with staff and provide training, coaching and counseling to claims staff.
• Utilize exception and control reports to identify backlogs and ensure work is completed timely and accurately.
• Ensure daily/weekly follow-up on all outstanding claim proceeds as well as suspended claims.
• Keep up to date on all FHA servicing requirements and revisions.
• Keep manager/AVP informed of all trends and problems including, but not limited to claim denials/curtailments, avoidable losses, title problems and compliance problems that will create an “out of compliance” condition or expose Freedom to any risk of exposure or liability.
• Complete and conduct performance reviews, monitor individual staff performance and work in conjunction with the Human Resources department to resolve performance issues.
• Ensure all monthly investor, insurer and other required reporting is completed timely and accurately.
• Communicates any trends and / or problems with recommended solutions to department management.
• Ability to handle advanced Excel and PowerPoint requirements for the Manager’s area of responsibility. 
• Maintain regular and punctual attendance

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Individuals are knowledgeable in their area of expertise. Identify and resolve problems in a timely fashion following established guidelines.  Identify when to refer more complex problems to manager/AVP for resolution.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelors Degree (B.A.) from a four-year College or University; or four to six years related experience and/or training; or equivalent combination of education and experience.

• Strong knowledge base around FHA servicing and expense reimbursement requirements
• Fiserv system experience
• TEMPO default servicing system experience
• CMAX claims system experience

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

None required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities

The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.