Supervisor, Customer Billing and Accounting (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.).  Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Our Customer Billing and Accounting Supervisor plans, coordinates, supervises and implements customer billing and accounting and credit and collection policies, procedures and activities for a regional Customer Service Center (CSC).

Essential Functions: 

• Implements all approved customer billing and accounting policies, procedures and standards in assigned region.
• Schedules and coordinates billing and accounting activities for assigned regional CSC, such as customer billing and review of daily exception reports.
• Supervises daily billing and accounting activities which include processing of input documents to adjust customer account balances and CSC orders.
• Supervises disposition of daily, weekly and monthly billing and accounting reports such as, Account Investigation Report and High and Low Limit Billing Report.
• Administers resolution of significant credit and collection problems and monitors collection activities of same.
• Coordinates and controls billing and accounting activities with affected departments.
• Coordinates and oversees customer billing and accounting activities among CSC sections, the region's district business offices and affected departments (field and staff).
• Resolves, as assigned, more complicated or sensitive matters resulting from customer billing and accounting problems.
• Verifies uniform applications of billing and accounting policies and procedures.
• Implements Customer Service System (CSS) user testing procedures (new rate schedules, CSS enhancements and error corrections); coordinates same with CBS and Management Information Systems.
• Implements the Personnel Utilization Resource System (PURS) for assigned personnel.
• Supervises and maintains security for customer billing records, in assigned region, as required by FPC regulations.
• Performs regional CSC on-call duties as assigned, by responding to and resolving customer complaints regarding disconnects for non-payment, gas emergencies and storms.
• Reviews CS daily reports for billing problems or unusual billing conditions.
• Supervises the preparation of billing and accounting reports requested by staff and Regional Administration.
• Controls and coordinates bank plan program with all Customer Service Centers and Bay Valley Bank.
• Provides supervision in the carrying out of policies and procedures specified in the union contract.

Qualifications:

Technical Knowledge/Skill: 

• Ability to acquire thorough knowledge of the Billing/Revenue Systems (CSS).
• Thorough knowledge of approved rate schedules for customer billing.
• Understanding of meters and their relationships to billing.
• Working knowledge of accounting principles.
• Working knowledge of Data Processing operations as they apply to CSS.
• Ability to work under stress and pressure.
• Knowledge of gas meter and test operations.
• Knowledge of electric metering principles and related policies and procedures.
• Knowledge of appliance service business practices.
• Working knowledge of union contract and labor relations pro­cedures, as they relate to assigned employees.

Education:     

• Bachelor’s Degree in business administration, related discipline or the equivalent experience

Experience:    

• Five (5) plus years of customer billing and collections experience or related experience
• Demonstrated leadership abilities                          

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor