Supervisor, Community Programs

Site: The General Hospital Corporation

 

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Job Summary

The vision of the MGH Charlestown is a responsive community health center that is open and welcoming to all residents of Charlestown and the surrounding communities and that strives to improve the care and outcomes for all patients while reducing the disparities in health care that exist for patients with any psychosocial and structural barriers.
The Community Programs Supervisor is responsible for providing leadership, and supervision of the CHW/Navigation Team and the Medical Interpreters. This is a working supervisor position; therefore, in addition to supervising the case work of CHWs, the supervisor will also carry a case load. The Supervisor demonstrates and upholds the Charlestown Community Health Center’s commitment to patients, staff, and community members to improve health and well-being through the equity lens. The individual is a dynamic, self-starter with the capacity to manage multiple concurrent tasks, a high focus on enhancing patient care, community engagement and quality improvement, and a commitment to team building practices. The Supervisor is responsible for providing leadership and assumes accountability for the department and the team and will actively engage in community initiatives that strengthen the bridge between the health center and Charlestown community.

 

Supervision:

• Supervise and manage the Navigation / Community Health Program staff in Charlestown, including Community Health Workers, and Medical Interpreters
• Carry a CHW patient caseload
• Work closely with the MGH Equity and Community Health Department Managers on continuous process improvement of various aspects of the programs and on professional development of staff.
• Work closely with Health Center personnel to facilitate a culturally sensitive and welcoming environment for patients, staff, and providers
• Ensure quality of staff work by connecting provider, patient, leadership, and community agency feedback and by closely monitoring program evaluation efforts.
• Support staff development and enhancement of skills, so staff excels and avoid burnout.
• Provide constructive shadowing and on-the-job training to support staff and to help staff identify solutions and plans of action.
• Work with individual staff on conflict resolution and trouble shoot issues.
• Provide individual coaching and reflective supervision which supports staff and allows staff to talk through challenges or concerns with patients and promotes their growth as professionals.
• Ensure appropriate referrals and documentation in EPIC and other data bases as needed
• Conduct one-on-one meetings with each staff member on a routine basis and hold performance reviews annually.
• Lead internal initiatives to understand how to best meet the navigation needs of our patients. This includes but is not limited to heading the Patient Family Advisory Council and the Community Needs Committee.
• Recruit and train new candidates for positions as needed.
• Orient new staff to the MGH systems and closely monitor and guide their first three-month probationary period.

Administrative:

• Active participation in health center management teams and activities
• Lead program administration efforts, including strategic planning, managing programs, building and maintaining strong communication with diverse internal and external stakeholders and meeting all reporting requirements
• Oversee time keeping for staff  
• Works alongside Administrative Director to participate in annual review process for staff as well as performance accountability
• Oversees preparation and dissemination of educational and informational materials such as brochures, bulletin boards and visual aids in collaboration with departments to address various public health concerns and topics

Programmatic:

• Work closely with programs’ clinical liaisons to ensure that program work is most effectively and most appropriately helping health center patients
• Manage and assign referrals on EPIC Work queue to staff and review progress of cases in supervisions
• Clarify the ongoing goals and objectives of each program
• Meet all evaluation and reporting requirements including overseeing quantitative and qualitative data collection and analysis, including maintaining data bases and meeting benchmarks.
• Work with evaluation staff to determine outcomes of and to measure the results of the programs.
• Lead program improvement initiatives.
• Work with staff to implement program initiatives and special projects, including, but not limited to: trainings, communication, education and community outreach strategies. 

Internal and External Relations:

• Collaborates heavily with MGH Equity and Community Health, following MGH model of community health work, leveraging existing work flows and best practices.
• Develop, engage, and maintain strong relationships with key stakeholders, including health center staff and providers and community agencies.
• Serves as the chair of assigned committees including but not limited to  the MGH Charlestown Patient and Family Advisory Council and the Community Needs Committee.

 

Skills and Competencies

• Effective leadership skills with the ability to motivate individuals, to develop priorities, and to effectively implement strategies in order to address public health priorities and community health approaches.
• Experience in effectively supervising staff.
• Strong organizational development, problem-solving, and facilitation skills. 
• A personal commitment to effecting change in urban, low income, and diverse communities.
• Demonstrated networking and partnership-building skills including experience working with diverse populations.
• Experience in working in a multicultural environment.
• Excellent written and oral communication skills.

• Strong analytic and computer skills.

• Must be highly organized, motivated, and able to work well independently and in a team setting.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

 

Hybrid

 

73 High Street

 

40

 

Regular

 

Day (United States of America)

Pay Range

$52,000.00 - $74,401.60/Annual

Grade

5
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework