Supervisor, Americas DOC Generalists

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Title: Supervisor, DOC Support M1

Job Profile: Sales Support & Administration Management I

People Manager: Yes

Description:  

As the Supervisor of Doc Support, you will be at the heart of our sales engine, leading a dedicated team to provide world-class support to our internal customers across the globe. You will be a pivotal leader, responsible for driving the day-to-day excellence of a team that partners with our Commercial Sales. Your primary mission will be to accelerate our opportunity-to-revenue cycle, ensuring speed, efficiency, and accuracy throughout the entire sales process. This is a role for a strategic, hands-on leader who thrives on developing talent, optimizing processes, and fostering a collaborative, high-performance culture.

Responsibilities:

Team Leadership & Development:

• Lead, mentor, and inspire the DOC Support team, fostering a culture of high performance and continuous improvement.

• Drive team success through effective coaching, performance management, and targeted professional development.

• Spearhead the entire talent lifecycle, from recruiting and onboarding top-tier talent to creating pathways for career advancement and promotion.

• Champion a consistently exceptional level of service for our internal partners, ensuring all service level agreements (SLAs) are met and exceeded.

Process Optimization & Strategy:

• Identify and eliminate bottlenecks within the opportunity lifecycle, constantly seeking opportunities to enhance efficiency and effectiveness.

• Partner with leadership across the organization to execute strategic initiatives that align with our revenue goals and drive sustainable business results.

• Analyze performance metrics and KPIs to generate actionable insights, reporting on progress and making data-driven recommendations to senior stakeholders.

• Develop and implement innovative solutions to complex process challenges, ensuring our operations are agile and scalable.

Cross-Functional Collaboration:

• Build and maintain strong, collaborative relationships with key partners in Sales, Operations, and other cross-functional teams.

• Act as a central point of contact and influence, driving alignment and communication to enhance the end-to-end customer experience.

• Effectively communicate progress, challenges, and solutions to all levels of management, ensuring transparency and organizational synergy.

Other Position Skills and Attributes:

• Language Proficiency: Mandatory fluency in English; preferred fluency in other international languages, with superior proficiency in both written and oral communication 

• Education/Experience: A University Degree (business, economics) in a related field is preferred. Minimum of 3+ years of progressive experience in sales support or deal operations, with at least 2 years in a leadership or supervisory role.

• Customer Excellence Focus: Strong customer service orientation, administrative, and organizational skills and experience.

• Business Acumen & Translation: Proven ability to gain a comprehensive understanding of projects through communications with Sales or by analyzing commercial documents. Possess strong business acumen to accurately interpret business specifications and operational requirements.

• Leadership & Team Development: Proven experience in a management or leadership role with a strong track record of recruiting, coaching, and developing high-performing teams..

• Strategic & Analytical Thinking: A strategic and critical thinker with the ability to analyze complex processes, identify root causes of issues, and implement innovative, effective solutions.

• Communication & Influence: Exceptional communication, interpersonal, and conflict resolution skills, with a demonstrated ability to drive change and influence individuals at all levels of a global organization.

• Global & Collaborative Mindset: Self-motivated and proactive with a positive, team-oriented attitude; excels in a fast-paced, cross-functional environment and has experience working across multiple time zones.

• Technical Proficiency: Strong proficiency in CRM systems (e.g., Salesforce) and advanced Microsoft Excel, Gsuite skills. Familiarity with standard office software and comfort with learning new internal systems.

• Attention to Detail & Organization: Exceptional attention to detail and organizational skills, including prioritization, scheduling, time management, and responsiveness to manage multiple concurrent SLAs.

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.