Success Coach

The Role
Do you love to inspire and motivate people? Are you an effective communicator with the ability to motivate change in someone's life? If so, we encourage you to apply to our Success Coach position at ReUp Education.
At ReUp, it is our mission to clear a path for students who have taken a break from college to return to school, complete their remaining credits, and graduate.
As a Success Coach, you will drive our organization by working individually with students at our partner universities. You will engage with students to learn their story and inspire them to go back to school and complete their degree. Students will rely on you for support, guidance, and encouragement to get to the finish line. You will be part of a mission-driven organization and have the ability to make life-changing differences in many lives.
What we do
Founded in 2015, ReUp Education is the only organization that focuses exclusively on helping colleges and universities engage and re-enroll the more than 40% of US students who have "stopped out" and support them until graduation, through our technology-enabled service. To date, we have re-enrolled nearly 22,500 students, assisted over 8,000 to graduate, and recaptured over $85 million in tuition for our university partners.
What you'll do

• Build strong relationships with students to inspire clarity, confidence, and success, so that students can re-enter college and complete their degrees.
• Develop plans that connect students' future goals with their daily academic requirements.
• Connect and communicate with students via video, phone calls, email, and text.
• Collaborate with ReUp staff and university administrators.
• Participate in ReUp's internal meetings and training sessions.
• Empower students to work through challenges from their time exploring re-enrollment through graduation.
• Document student progress and report to ReUp staff through use of our CRM system and Google docs.
• Utilize ReUp's technology and data analytics to detect student patterns and offer tailored support.
• Co-build specific plans with students to overcome obstacles and achieve their goals.
• Limited travel (bi-annual retreats)

Qualifications
Research shows that women and people from underrepresented groups often only apply to jobs if they meet all of the qualifications. However, no one ever meets 100% of the qualifications. ReUp encourages you to break that statistic and to apply. We look forward to your application.

• Bachelor's degree
• At least one year of student and/or customer service work preferred
• Higher ed, ed tech, and/or startup experience a big plus
• Familiar with Salesforce, GSuite (Google Docs, Google Sheets, Google Slides) or Microsoft Office
• Ability to work remotely in a private and quiet working space
• Attention to detail is one of your fundamental skills
• Strong listening and communication skills
• Ability to multi-task and move multiple projects and priorities ahead at a time
• Consistently available when students need your help
• You care about ReUp's mission and are committed to helping us open new opportunities to students

What does success look like?

• You have a passion to help students and make a difference in their lives
• You exhibit persistence in supporting students willing and able to re-enroll
• You maintain professional maturity in a consultative role, and are able to work fluidly and collaboratively within a remote team

Compensation & Benefits

• Compensation: $52, 850 annual salary
• Medical, dental, and vision insurance for employees
• • We pay 100% of the employee's premium and 50% of any dependents' premiums
  • FSA or HSA available
• Company paid short term disability, long term disability, and life insurance for employee
• Flexible time off and remote work opportunity
• 16 paid holidays per year (including Juneteenth and the last week of the calendar year)
• Company wellness days (2 per year)
• Day of Service (Paid day for volunteering)
• 401(k) plan
• Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
• A diverse team that fosters a high level of collaboration despite being highly distributed

Location
ReUp is a remote organization with a geographically distributed team. This position will be based remotely in one of the states listed: AL, AZ, CO, DE, FL, GA, IL, LA, MA, MI, MN, MO, MT, NC, NJ, OH, OR, PA, SC, TN, TX, VA, and WI.
Company Culture
REDEFINE THE POSSIBLE * INNOVATE WITH PURPOSE * RESILIENT BY DESIGN * ACHIEVE BEYOND EXPECTATIONS * THRIVE TOGETHER
At ReUp, our values guide everything we do. We redefine the possible by bringing energy, boldness, and vision to every challenge, breaking barriers and delivering outcomes that redefine success. We innovate with purpose, developing impactful solutions that inspire our partners, learners, and teams-always rooted in balance, authentic collaboration, and integrity. We are resilient by design, empowering learners, teams, and organizations to adapt, grow, and lead with strength in a changing world. We achieve beyond expectations by harnessing the power of data and evidence-based strategies to deliver measurable, outsized results that create lasting impact for all stakeholders. And we thrive together, believing that through collective action, opportunities are not finite and limited but expandable, creating an ecosystem of growth and collaboration.
ReUp Education is an equal opportunity employer. Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
We are unable to offer visa sponsorship or work authorization transfers for this position. Applicants must have the legal right to work in the United States without the need for employer sponsorship
The pay range for this role is:
52,850 - 52,850 USD per year ( Remote (United States) )