Subrogation Specialist

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• 3 weeks accrued paid time off + paid holidays each year
• Health insurance (medical, dental, vision)
• Annual 401(k) employer contribution (up to 8% of your base salary)
• 100% tuition reimbursement
• Free on-site fitness center
• Complimentary coffee and breakfast service
• Hybrid work schedules
• Working Advantage Discount Program
• Employee Assistance Program
• …and much more!

The subrogation specialist makes fair and accurate disposition of both routine and complex physical damage claims through the determination of liability, application of the merit rating surcharge, and negotiating settlements for adverse demands by other insurers. 

This role is eligible for a hybrid work arrangement after training, contingent upon strong performance and organizational needs.

Responsibilities

• Negotiates with other insurance carriers
• Reviews incoming adverse subrogation claim files
• Assures adequate coverage and determines the status of previous payments on incoming subrogation claims by accessing the Company’s computer system
• Refers active subrogation claims to the assigned Subrogation Specialist
• Gathers information from insureds, claimants, witnesses, and others to determine liability and support settlement offers
• Makes/receives and accepts/rejects settlements/demands from adverse carriers
• Develops and maintains appropriate files and records
• Initiates and documents correspondence via CRT
• Prepares files for arbitration and attorneys
• Develops and maintains a diary, pending, and other files and records
• Performs other activities as required

Qualifications

• High school diploma or commensurate experience is required; college degree preferred
• A minimum of 3 years’ experience handling Massachusetts auto claims is required
• Proven negotiation skills required
• Previous subrogation or collections experience preferred
• Experience using a computerized system preferred
• Ability to work independently and manage a high caseload