Student Experience Specialist

Blueprint is looking for a Student Experience Specialist to join our Service team and deliver exceptional support to students preparing for exams across our MCAT, LSAT, PA, UME, and Nursing programs. This role is primarily learner-facing, with most of your time spent engaging with students via chat and phone to guide them through their test prep journey. You’ll also collaborate internally and handle light administrative tasks to ensure a smooth and supportive experience for every learner.

What You'll Do

• Serve as the primary point of contact for students via chat, phone, and email, providing timely, helpful, and empathetic support.
• Help students navigate course materials, testing logistics, technical issues, and personalized study planning.
• Perform account audits and process product guarantees (e.g., work checks and eligibility verifications).
• Educate students on how to get the most from Blueprint’s platform and tools.
• Flag complex cases for escalation and collaborate cross-functionally with sales, tech, and academic teams.
• Update and maintain records in HubSpot, Intercom, and internal databases.
• Train and improve our AI chatbot by flagging gaps and fine-tuning content.
• Track and support student satisfaction, contributing to our service goals and team success metrics.

Who You Are

• Bachelor’s degree or equivalent experience.
• 1–2 years of experience in customer service, support, or student-facing roles.
• Empathetic communicator with excellent writing skills and a knack for building trust quickly.
• Highly organized with strong multitasking ability and attention to detail.
• Tech-savvy and comfortable learning new systems (Intercom, HubSpot, Zoom, Slack, etc.).
• Naturally curious and solutions-oriented, with a proactive mindset for anticipating student needs rather than just responding to questions.
• Self-starter who thrives on a remote team and enjoys both collaboration and independent problem-solving.
• Experience or familiarity with MCAT, LSAT, or the test prep space is a plus, but not required.

Life at Blueprint

We’re Blueprint! We live at the intersection of education and technology. We use technology and powerful data to create personalized and innovative learning experiences. Our team is passionate about education and its ability to improve lives. Our learners hold us to a high standard, and we do the same with each other. We thrive on change, we are passionate about improvement, we practice trust-based vulnerability, and we are committed to a culture of freedom and responsibility. We get a lot done, and we have a lot of fun doing it.

• Meaning. Do meaningful work that has a positive impact on society.
• Influence. Good ideas win, and we value contributions from everyone.
• Innovation. It’s central to who we are and everything we do.
• Growth. We are always learning and you will sharpen your skills.
• Performance. We set aspirational goals and make them happen.
• Low ego. High energy! That’s our recipe for success.
• Autonomy. We thrive with freedom and responsibility.
• Flexibility. We trust our people to do phenomenal work without unnecessary rules.
• Remote first. And not going back.

Benefits include:

• Competitive salary at a growing company
• Remote-first work environment allowing for flexibility
• Unlimited PTO, comprehensive health benefits and 401(k) match
• Additional Wellness Days to support a balanced schedule
• Monthly remote-work and annual home office equipment stipends
• Flexible Spending Account
• Parental leave benefits
• Continual learning and mentoring opportunities
• Free access to test prep programs for team members, and family discounts

Diversity, Equity, Accessibility, and Inclusion at Blueprint

We believe diversity, equity, accessibility and inclusion are essential to our excellence and are the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

The Blueprint community values differences in the pursuit of inquiry and knowledge, mutual understanding, respect, trust, transparency, and partnership. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

We are committed to creating a welcoming workplace that reflects the diversity of the communities we serve and includes individuals with a diverse set of backgrounds and experiences. Individuals of color, women, members of the LGBTQIA+ community, veterans, and people with disabilities are encouraged to apply.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Blueprint participates in E-Verify and can only hire U.S.-based employees with the required employment authorization status.

California residents, please review Blueprint's privacy policy here.

Application Deadline: 7/18/2025