Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.
The Student Engagement department resides within the Student Success Center organization. Specialists conduct outreach to prospective students, answering questions about their educational journey in support of students’ educational goals.
Job Summary
The Student Engagement Specialist represents university partners and shares information about online Bachelors, Masters, and Doctoral degrees to potential students via phone, email, and SMS. Specialists contribute to projects and initiatives through specialized knowledge and skills. This role proactively engages prospective students in a goal oriented, metrics driven environment.
Key Duties and Responsibilities
Student Outreach:
Execute recruitment measures, via the phone, email and SMS ensuring that targeted response timelines, compliance and quality guidelines are consistently met, to aid in enrolling students.
Provide a high-touch experience for students, encouraging the pursuit of their educational goals while ensuring alignment with company objectives and values.
Effectively utilize approved resources to ensure prompt and successful resolution of student concerns, demonstrating exceptional customer service.
Leverages multiple technology platforms to effectively manage and support student and partner relationships.
Communicates clearly and collaborates effectively with teammates and stakeholders as needed.
Compliance and Governance:
Ensure compliance with all required training and regulatory guidelines.
Additional Position Responsibilities
Perform in accordance with Risepoint Policies and Values.
Perform other duties as assigned.
QUALIFICATIONS
- Bachelor’s or Commensurate Experience
- 2 + years of work experience in sales, customer service, teaching, healthcare. Higher Ed or recruitment experience preferred. Or a minimum of 6-12 months as an Associate Student Engagement Specialist.
Skills/Knowledge/Abilities
- Customer Service - Intermediate Required
- Technical Savvy - Intermediate Required
- Communication - Intermediate Required
Risepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws.
Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.
Risepoint offers the following comprehensive benefits:
- 18 days PTO + Winter Shutdown
- 12 designated holidays + 1 floating holiday
- Medical – four options
- Dental
- Vision
- Life & Disability (company paid)
- Flexible Spending Account & Health Savings Account
- Retirement plan with company match
- Maternity / Paternity / Parental Leave (company paid)
- Volunteer Time Off
Supplemental Benefits:
- Wellness program
- Alternative medicine options
- Pet discounts
- Accident, Critical Illness and Hospital Indemnity
Personal and Professional Development:
- Continuous Professional and Leadership Development Programs
- Tuition Reimbursement for employees and their dependents
- Rewards & Recognition programs
Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.
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