Strategy & Operations Manager (IC)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Hiring preference given to candidates available to work east coast hours.

Position Summary

Diversified Commercial Solutions (DCS) is an Aetna organization comprised of 10 distinct specialty businesses with a wide range of product offerings for plan sponsors, spread across 6 teams: Third Party Administrator (TPA) Retail and Wholesale, Aetna International, Student Health, Federal Plans, Dental & Vision, and Supplemental Health. The objective of this role is to support the critical cross-business strategy and operations function within DCS, enable strong execution to meet business goals and financial targets, and foster a culture of growth and innovation.

This individual contributor role reports directly to the DCS Chief of Staff and partners closely with the DCS leadership team (AVP, VP, and SVP level stakeholders) to run the operating rhythm and drive strategic initiatives from concept to execution.

• Enable transparency of the financial health and progress of business priorities through our DCS management process, which includes recurring deliverables, reporting cadences, and select ad hoc projects

• Own cross-functional strategic initiatives, such as our cross-sell strategy, with end-to-end responsibility

• Identify opportunities to improve the engagement model with partner organizations in a highly complex and matrixed environment

• Create compelling content for internal forums (e.g., townhalls, virtual leadership conferences, senior executive leadership) and high-visibility external events (e.g., sales summits, broker engagement events)

Required Qualifications

• 3+ years of experience in strategy, operations, or a related field, with healthcare insurance industry experience preferred

• Strong business acumen and problem-solving skills

• Experience preparing content for senior leaders and executive audiences

• Resourceful operator who demonstrates ownership and strong accountability

• Strong verbal and written communication skills

• High proficiency in PowerPoint and Excel

Preferred Qualifications

• Successful track record of collaborating with stakeholders in cross-functional or matrixed organizational structures

• AI proficiency and hands-on experience using AI tools to supplement work capacity

Education

• Bachelor's degree in a business field such as business administration, finance, economics, and/or marketing or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.