Strategy & Innovation Analyst

At BCBSMA we are passionate about bringing innovation to healthcare and empowering our people to use human-centered approaches to solve big challenges. We value collaborative, curious, and result-oriented people who bring a positive energy and a can-do attitude.

What we need

The Strategy & Innovation Analyst on the Strategy & Innovation team, part of the Enterprise Strategic Services Division will assist in conducting market research and synthesizing themes, gathering consumer insights, generating ideas and facilitation thereof, developing solutions, and prototyping and piloting innovative solutions and technologies that will create a competitive advantage for BCBSMA. This position reports to a Director of Strategy & Innovation and works in close collaboration with BCBSMA business leaders and industry stakeholders. In alignment with BCBSMA strategic priorities, the analyst will help evaluate current trends and ideas; identify emerging capabilities, solutions and technologies;  to support the advancement of a portfolio of strategy and innovation initiatives to market.

This position is eligible for the mobile and resident personas. The successful candidate will be required to work from the Boston office 2 days per week. This may change based on business need.

Your Day to Day

• Support engagement with stakeholders in key areas of the business to forge relationships and understand their challenges and strategic goals.
• Help identify opportunities for innovation by understanding problems, needs, and ideas from the perspective of our business, customers (employers, providers, brokers), and members (consumers).
• Support the advancement of innovation initiatives through the innovation process as part of a multi-disciplinary team.
• Assist with project tracking and reporting for active initiatives in the innovation pipeline/portfolio.
• Assist in exploring vendors and technologies in the market that could provide a solution or component of a solution, and contribute to build, buy, partner recommendations by leveraging BCBSMA and public resources for industry and company research.
• Draft, with guidance,  content to be used in facilitation and in summarizing research (e.g., in the form of agendas, powerpoint deck, or brief memos).
•  Assist strategy and innovation leadership in developing materials and preparing pitches of prioritized ideas to business leaders.

We’re Looking for

• Embodies the Strategy & Innovation team’s culture of energetic, curious, collaborative professionals dedicated to delivering visionary, relevant, human-centric solutions that advance and transform healthcare and create value for BCBSMA.
• Demonstrates a foundational understanding of the healthcare landscape, including the perspectives of industry stakeholders, competitive dynamics, and emerging market trends.
• Possesses a strong interest and foundational knowledge of human-centered design and design thinking methodologies.
• Exhibits strong organizational skills to effectively support a portfolio of strategy & innovation initiatives.
• Effectively contributes to the formulation of strategic & innovative solutions in an iterative and rapid manner.
• Demonstrates strong analytical skills with the ability to synthesize complex data into actionable insights.
• Assists in tracking comprehensive metrics (revenue, medical costs, administrative expenses, net promoter score, clinical effectiveness, consumer adoption) to track solution impact and value. Able to translate data into clear visuals and insights, with direction and guidance, to bring insights to life.
• Possesses strong presentation and communication skills, with the ability to confidently and persuasively communicate findings to diverse audiences, including development of communication documents (powerpoint, memos, or otherwise).
• Helps to communicate the strategy & innovation mission, goals, objectives, process, and initiatives to audiences both inside and outside of BCBSMA.
• Collaborates effectively with stakeholders and business partners to drive innovation aligned with strategic objectives.
• Thrives in complex, ambiguous scenarios requiring creative problem-solving.
• Is willing to wear multiple hats and take on a variety of roles and responsibilities as part of a lean “start-up-like” innovation team.
• Self-motivated with a proactive approach to identifying and solving critical business challenges through innovative solutions.

What You Bring

• 2+ years of work experience or a recent graduate with a relevant undergraduate degree. Internship or past work experience in healthcare, technology or consulting is preferred. Interest in and some knowledge of healthcare or health insurance industry is preferred.
•  Familiarity with human-centered design and design thinking methodologies
• Strong analytical (including basic data analysis) and problem-solving skills with an ability to analyze business problems and contribute to strategic solutions.
• A complete team player who builds strong, effective relationships with diverse stakeholders.
• Excellent written (including graphical), verbal, and interpersonal communication skills.
• A true innovator driven by intellectual curiosity, passionate about creating meaningful impact, and willing to challenge the status quo.
•  Familiarity with Agile methodology and iterative project management.
• Demonstrated ability to approach complex challenges with creative, strategic problem-solving skills.
• Exhibits unwavering persistence in overcoming obstacles and barriers to drive innovation forward.
• Proven track record of thriving in dynamic, fast-paced environments.

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.