Manages strategic relationships with service providers and contractors, negotiates agreements, evaluates supplier performance, ensures legal compliance, and supports sourcing strategies. The role develops supplier management programs, maintains contracts and documentation, collaborates with sales, program management, and scheduling teams, and supports customer solutions. It requires commercial acumen, stakeholder management, cross-cultural collaboration, analytical ability, and up to 25% travel.
Job Description
Qualifications
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, and applications expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
As a Strategic Services Sourcing Manager, you will take the lead in managing negotiations and developing strong business relationships with external Service Supplier companies on behalf of Agilent’s customers. You will be responsible for building effective and profitable agreements, transforming broad concepts into a structured Strategic Services Supplier Management Program.
In this role, you will be a key contributor to the solution design of local and multi-partner projects, where Agilent partners with Service Supplier companies to deliver complex, high-impact customer solutions. Your strategic mindset and ability to navigate multifaceted partnerships will be essential to driving value and innovation across our service sourcing initiatives.
Your main responsibilities will include:
- Managing relationships with Service Providers and Contractors in local country on behalf of our customers.
- Ensuring legal compliance and alignment with regional sourcing strategies.
- Evaluating supplier performance and leading selection and negotiation processes to improve service levels and margins.
- Build and maintain relationships with customers by having a customer first mindset
- Supporting the development and implementation of sourcing strategies and supplier programs.
- Handling supplier documentation, contracts, and data within your territory.
- Collaborating with Service Sales, Program Managers, and local scheduling teams to maintain accurate supplier information.
- Traveling up to 10 % as required.
Qualifications
Skills and background:
- Familiarity with service provider business models; laboratory experience is a plus.
- Strong business acumen and analytical skills to drive results and meet objectives
- Sourcing Expertise and commercial acumen
- Local knowledge and network, English language
- Ability to work across countries and cultures
- Stakeholder management
- Able to balance conflicting priorities
What We Offer
- Flexible work options (remote).
- Comprehensive onboarding and ongoing training and development opportunities.
- Competitive global benefits package including Stock Purchase Plan, Life Insurance, Pension, Healthcare, and paid holidays.
- A strong commitment to promoting a healthy work-life balance.
- A position within an international organization offering a dynamic working environment, exciting challenges, and opportunities for professional growth
Application:
We will review applications continuously so please send us your CV and cover letter as soon as possible via our recruitment system. We are looking forward to hearing from you.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportAgilent Technologies Boston, Massachusetts, USA Office
Boston, United States
Agilent Technologies Wakefield, Massachusetts, USA Office
Wakefield, United States
Similar Jobs
Healthtech
Own and scale Customer Success operations by improving Salesforce CRM management, customer lifecycle visibility, playbooks, workflows, reporting, onboarding, training, and operating rhythms. Develop scalable processes for implementation, customer health, renewals, expansions, and business reviews. Lead incentive structures, automate manual workflows, maintain knowledge resources, and drive cross-functional operational projects across Customer Success, Implementation, Product, Sales, Marketing, and Operations.
Top Skills:
CRMSalesforce
Artificial Intelligence • Legal Tech
Shape legal AI products by designing evaluations, validating AI outputs, translating legal workflows into product requirements, and turning customer feedback into product improvements. Partner with Engineering, Product, Design, and GTM teams from discovery through launch. Provide legal expertise, define quality standards, create evaluation metrics, and guide roadmap decisions for AI experiences used by in-house legal teams.
Top Skills:
Generative Ai
Artificial Intelligence • Legal Tech
Lead GC AI’s global Customer Success and Support organization through rapid growth. Own post-sale strategy, team structure, staffing, compensation, support operations, customer tiering, onboarding, renewals, expansion, retention, escalations, advisory programs, and customer feedback loops. Build dashboards and health scores, partner with Sales on revenue retention, and collaborate with Product and Engineering to convert customer insights into roadmap priorities.
Top Skills:
Analytics DashboardsArtificial IntelligenceB2B SaasCustomer Health ScoringCustomer Support Ticketing Systems
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
