Strategic Program Manager

As the Strategic Program Manager, you will coordinate and project and manage all activities to support the design, build and deployment of a next generation EMR platform. You will bridge the gap between high-level product vision and deep-tier engineering execution. Your primary responsibility is to coordinate the end-to-end delivery of scalable, AI-driven SaaS features, coordinate across several 3rd party vendors and lead complex customer migrations, ensuring a "zero-disruption" transition for our customers.

Technical Launch & Delivery

• Project Orchestration: Sit at the intersection of  Engineering, DevOps, and Product  to translate roadmaps into executable technical project plans and identify key milestones.
• Tooling & Automation: Define and implement standardized  program management tooling, metrics, and dashboards to create a single source of truth for program health and execution.
• Vendor Management: Lead and manage multiple third-party  vendor relationships, including contract tracking and task follow-up to ensure seamless project delivery and integration dependencies across multiple workstreams.

Migration & Risk Management

• Dependency Mapping: Proactively identify, track, and  manage complex, cross-functional dependencies that span multiple engineering teams or product lines to prevent integration issues and roadblocks.
• Technical Debt Tracking: Work with engineering leadership  to identify, prioritize and schedule technical debt reduction alongside feature work
• Risk Triage: Proactively identify, capture, and escalate  technical and operational risks. Develop mitigation strategies to avoid project bottlenecks.
• Conflict Resolution: Act as a neutral arbiter to resolve  technical disagreements and resource conflicts between dependent teams, driving decisions forward to meet program milestones.
• Change Leadership: Navigate ambiguity and shifting  business needs, maintaining a steady focus on project objectives.
• Customer Migration: Coordinate complex, end-to-end migrations for customers moving from legacy systems to our newest platform, prioritizing data integrity and minimal downtime.

Governance & Stakeholder Alignment

• Executive Storytelling: Translate highly technical  problems and project status updates into clear, concise, and strategically relevant narratives for executive leadership.
• Visibility: Provide weekly synthesized status reports  and executive scorecards to the leadership team.
• Strategic Measurement: Track deliverables and schedules  with a rigorous focus on progress analysis, reporting, and "Time to Value" metrics.
• Cross-Functional Collaboration: Foster a high-performance  culture across GTM, Support, Engineering, and Product teams to align on business objectives.

• EMR or Healthcare Saas Experience is highly preferred.
• Experience: 5+ years in Technical Project/Program Management, with a proven track record of launching B2B SaaS platforms.
• Cloud & Tech Savvy: Strong understanding of cloud-native environments ( AWS, Azure, or GCP) and experience with the Modern SaaS Stack (APIs, microservices, and CI/CD).
• AI Fluency: Demonstrated experience partnering with developers on SaaS and AI initiatives (e.g., LLM integrations or predictive modeling).
• Modern Tooling: Experience with Jira, Figma, and Confluence (or equivalent Agile/Design tools).
• Migration Expertise: Direct experience managing large-scale system transitions or customer data migrations in a healthcare or highly regulated environment.
• Education & Certs: Bachelor’s Degree in a related field. PMP certification is a significant plus.

• Service: Create Raving Fans
• Accountability: F Up; Own Up
• Attitude: Possess True Grit
• Personality: Be Minty
• Work Ethic: Be Rock Solid
• Community Outreach: Give Back
• Health and Wellness: Live Better
• Resource Efficiency: Do Más With Menos

Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you’re a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you’ll fit right in. We’ve got big plans, but we can’t achieve them without you. Join us, and let’s achieve greatness.

• Ample Time Off for fun and rest
• Work from nearly anywhere in the US
• Time Off to make an impact through volunteering
• Multiple Employee Resource Groups (ERGs)
• Health, Dental, Vision, 401k, HSA, any many other benefits
• Authenticity and Acceptance

At WebPT, we're dedicated to fair and competitive compensation based upon our industry peer benchmarks. While job postings offer a pay range as a general reference, the final offer depends on candidate qualifications and experience. Our aim is to provide equitable compensation that recognizes your unique skills and contributions. During interviews, we'll discuss your qualifications and expectations, striving for a competitive and fair offer. The initial hiring range for this position is: $135,000 - $160,000.

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