The Strategic Account Manager is responsible for fostering relationships with key enterprise clients and driving growth by understanding their needs and delivering tailored solutions.
At Neostella, we take a customer-centric approach and use cutting-edge technologies to deliver solutions to meet the unique needs of our clients’ business. Our offerings include Neodeluxe Legal Solutions, Work-Relay process and workflow solutions for Salesforce, Robotic Process Automation, and Application Integration. In order to continue our growth, we are seeking a Strategic Accounts Manager! This person will be responsible for sustaining and supporting growth in strategic partnerships with key enterprise clients. With an average of 4-5 accounts under the SAMs purview, the role requires a deep understanding of client’s Filevine usage, current needs, future needs, and proactive management of relationships with key individuals. SAMs will work closely with cross-functional teams to ensure exceptional service and satisfaction. Curious what your day would look like as a Strategic Accounts Manager? Check out the details below!
Key Responsibilities:
- Establishing and nurturing relationships with key clients to understand their needs and provide personalized solutions.
- Serve as a non-billable point of contact for key clients, ensuring their needs and expectations are met.
- Conduct regular, non-scheduled check-ins with stakeholders
- Attend pertinent internal/external/blended meetings to understand evolving needs and identify growth opportunities.
- Pursue said growth opportunities to enhance client value and increase revenue.
- Collaborate with clients to develop strategic plans that align with their business objectives and leverage company solutions and drive execution of these plans.
- Get and stay informed on the industry, product (Filevine/Neostella) and services that we offer and any changes that may impact them.
- Leverage knowledge to identify new opportunities and drive client success.
- Identify and pursue upsell and cross-sell opportunities to enhance client value and increase revenue.
- Proactively address client concerns and challenges, providing timely and effective solutions.
- Coordinate with appropriate internal teams to resolve any issues impacting client satisfaction and ensure a seamless client experience.
- Communicate client feedback and insights to internal teams to inform product/service improvements.
- 2+ years of experience in Account Management
- Superb English language oral and written communication skills
- Experience with technical solution software and professional services preferred
- Ability to grasp client needs and to increase customer engagement
- Ability to effectively manage the rapidly-changing needs of 4-5 key clients
- Key traits would include authoritative, trustworthy, and confident personality with a focus on building strong relationships and strong organizational skills
- Strong team player skillset, communication, and listening skills
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation & Holidays)
- Training & Development
- Hybrid
- Travel Bonus
- Maternity & Paternal Leave
Top Skills
Application Integration
Robotic Process Automation
Salesforce
Similar Jobs
.png)
Cloud • Security • Software • Cybersecurity
Manage and grow relationships with enterprise customers, focus on maximizing adoption of Brinqa solutions, and drive upsell and expansion efforts.
Top Skills:
Customer Engagement ToolsCybersecurity SoftwareSalesforce
.png)
Fintech • Insurance • Machine Learning • Other • Analytics • Financial Services • Automation
The Strategic Account Manager will oversee payroll distribution partnerships, drive growth, execute strategies, and enhance partner relationships for Pie Insurance.
Top Skills:
Google SuiteLookerSalesforceSlackZoom
Fintech • Insurance • Machine Learning • Other • Analytics • Financial Services • Automation
The Strategic Account Manager will innovate acquisitions and manage partner experiences to achieve profitable growth through strategic partnerships. Responsibilities include building relationships, developing programs, tracking performance metrics, and enhancing partner satisfaction.
Top Skills:
G-Suite ToolsLookerSalesforceZoom
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
