The Strategic Account Manager will enhance client experience through onboarding, process improvement, and ensure compliance in payroll and HR operations.
About Toku
Toku is the leading provider of compliance infrastructure for crypto companies, enabling them to pay employees in tokens and stablecoins while staying compliant with state, federal, and international tax laws. Our growing client list includes 30% of the crypto companies listed on Robinhood.
Backed by $26M from leading investors including Blockchain Capital and Naval Ravikant, Toku is scaling rapidly to meet the demand for compliance solutions in the evolving regulatory environment. Read more about Toku in Fortune, Yahoo Finance, and CoinDesk.
To learn more, check our website.
About the Role
As a strategic account manager, you will drive process improvement and enhance the client experience by ensuring smooth payroll and HR onboarding. Operating in the fast-paced stablecoin and crypto ecosystem, you will work closely with cross-functional teams to refine operations, incorporate customer feedback, and optimize global employment processes.
If you’re passionate about scaling HR and payroll solutions while improving efficiency in an innovative startup environment, this role is for you.
Key Responsibilities
- Client & Contributor Onboarding
- Guide clients through HRIS and payroll setup, ensuring compliance and efficiency.
- Support employees and contractors through onboarding, payroll setup, and benefits enrollment.
- Process Improvement & Customer Feedback
- Identify and implement process improvements to enhance efficiency and scalability.
- Collaborate with sales, legal, finance, and token operations to optimize workflows.
- Provide feedback on product enhancements and operational challenges.
- Payroll & Compliance Support
- Ensure accurate and timely payroll processing across multiple jurisdictions.
- Advise on global payroll regulations, benefits, and compliance requirements in the crypto and Web3 space.
- Customer Success & Retention
- Build strong client relationships and provide ongoing support.
- Conduct regular check-ins and proactively address client needs.
Who You Are
- 5+ years in customer success, HR, payroll, or compliance, ideally in a startup or global employment setting.
- Strong understanding of HRIS platforms, payroll processing, and compliance.
- Proven ability to identify and drive process improvements in a fast-paced environment.
- Excellent project management and communication skills.
- Comfortable working in the crypto, stablecoin, or Web3 ecosystem.
- Experience with multi-country payroll is a plus.
Why Join Toku
- Influence the future of global payroll in the crypto space.
- Work in an innovative, high-growth startup leading payroll solutions for stablecoins and digital assets.
- Competitive compensation, crypto-native benefits, and career advancement opportunities.
If you’re ready to make an impact in HR, payroll, and Web3 finance, we’d love to hear from you! 🚀
Toku is an equal opportunity employer, and we are committed to being a diverse team that reflects a broad range of background, thought, and experience. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, status as an individual with a disability, status as protected veteran, or any other legally protected characteristics. Women, minorities, LGBTQ+, and people from underrepresented backgrounds are strongly encouraged to apply.
We strongly encourage you use Rezi.ai to vet resume quality before applying.
Top Skills
Hris Platforms
Payroll Processing Software
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